This appears at startup and I just can't get rid of it. If I go into my device manager my fingerprint reader is the one with the "?" so I am assuming that is my problem. I have tried to disable it and uninstall it but it just pops back up.
Any help with this?
COmputer is an HP EliteBook 8730W running windows XP Pro SP3.
I do not use the reader so I am not sure why this problem showed up now.
Has it been reinstalled or recovered recently? Can you think of anything else that may coincide with this problem?
You need to try to identify what the device is. If you go into device manager and right click on it and go into properties and then details then post what you see in both Device Instance Id and hardware Ids and we may be able to figure out what it is.
The only thing I have done recently was to update my driver for my graphics card. Before you posted this, I clicked uninstall on the unknown item and now it is gone and I am not getting the same wizard popping up. I am goign to restart my computer right now and see what happens.
I appreciate you looking into this. GIve me 10 minutes for the restart.
OK, so I restarted and the wizard is back but there is nothing with a "?" or "!" in the Device Manager. I enter through the wizard and it is looking for the software for "Unknown Device". The odd part is when I go into the Manager, nothing looks like it is missing something so I am not sure why it is looking for software for this.
Not Good. I just restarted and I still get the wizard. There is nothing in the Device Manager that looks wrong. When I go through the wizard to get it to go away it is still looking for software for "Unknown Device". In the Manager, everything looks OK with "Unknown Device"