I have no audio but I do have video. Not sure when the audio went out but when I go into control panel and look under " SOUNDS and AUDIO DEVICES, it says " NO AUDIO DEVICE". I tried to update the audio driver and it says " THE WIZZARD COULD NOT FIND A BETTER MATCH FOR YOUR HARDWARE THAN THE SOFTWARE YOU CURRENTLY HAVE INSTALLED. I went to Driver Agent.com and it syas that I have the best driver also. There is a yellow exclamation mark on the Realtek High Def. listing in the Device Manager. I have tried uninstalling the driver and reinstalling it. Nothing works. I have also went into SERVICES and made sure that Windows Audio is set on AUTOMATIC.
I went to the ADD HARDWARE WIZZARD to see if I could add the drivers that way and here is what it said:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (CODE 39).
I've downloaded the correct drive from Toshiba and that didn't work either.
Any and all help will be greatly appreciated !
Recommended Answers
Jump to PostPerhaps if you told us exactly what computer you have and what version of windows you are using on it we might be able to help!
Jump to PostHave you got the correct driver from the Toshiba website?
Jump to PostThe only times I have come across audio not working on a Toshiba laptop it has either been a hardware fault or a malware infection that has caused it. What antivirus and antimalware software do you have and have you scanned with them recently?
Jump to PostYou also can't here any sounds right? Do a scan with malwarebytes first
Jump to PostAs I suspected it's malware related. Did your audio work fine before that infection?
I also doubt it's completely gone.You need to check out the removal instructions in the Viruses, Spyware and other Nasties Forum. The instructions are called Read me before posting a request for assistance.
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