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i have finger print in my laptop bt it doesn't work i have tried to update my window 7 bt no help , the fist window was vista

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A short, practical guide (follow-up to ; builds on and )

Many 6730b units that shipped with a fingerprint reader use the AuthenTec AES2810 (USB VID_08FF/PID_2810). That means getting the AES2810 WBF/driver and the matching fingerprint-management app (HP SimplePass or DigitalPersona) is required after a Vista→Windows 7 upgrade — simply updating Windows alone often leaves the sensor unusable. (linux-hardware.org)

Quick checklist to diagnose the problem:

  • Verify a physical sensor exists (some 6730b SKUs have a blank plate).
  • Open Device Manager → look for “Biometric devices” or any unknown USB device; if present, check Properties → Details → Hardware Ids (example: USB\VID_08FF&PID_2810).
  • Ensure the Windows Biometric Framework / Biometric Devices control panel and the Windows Biometric Service are enabled before installing the fingerprint app. If Device Manager shows nothing, check BIOS for any biometric/fingerprint option (it can be disabled at firmware level). (learn.microsoft.com)

If the sensor is present but not working, install in this order: chipset/USB drivers (if missing) → AuthenTec/AES2810 WBF driver → reboot → HP fingerprint software (SimplePass or DigitalPersona) → reboot. Match the software to the exact OS and bitness. Older HP-authored driver+DigitalPersona combinations have been the reliable fix for these AuthenTec readers on Windows 7. Avoid installing random third‑party “driver packs”; prefer HP’s page for the exact product number or the sensor vendor’s package. (driveridentifier.com)

If HP’s site no longer lists a driver for the exact product number, support may have been discontinued for that configuration — confirm the product number on the sticker under the machine to verify whether the unit originally shipped with a reader. If no drivers exist or the sensor is physically absent, a small USB fingerprint reader is the usual practical alternative. (learn.microsoft.com)

Notes/cautions: always match OS and 32/64-bit, reboot between driver and app installs, and back up important data before changing system drivers or BIOS settings.

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Member Avatar for aVar++

What make is your laptop?

Member Avatar for traconbob

*Go to HP website. Put in Mod #. They uppdated the drivers for most of your applications,but they did not make an update for the fingerprint driver.

Member Avatar for Rik_

Which version of windows 7 have you put on it and is it 32bit or 64bit?

Member Avatar for Webville312

The finger print device has a sophisticated software that runs it. It is like installing a software for your web camera.
You'll need to go to the HP website and search for the fingerprint reader software. Upon installing, you should be good to go.

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