Member Avatar for Member #1091071

Hi.

When I try to open the windows 8 app store via metro, It gets stuck on the splash 'loading' screen, with the logo and the rotating dots. I can leave it for an hour, and it will still stay on that splash screen.

I'll post my system specs later on.

I've tried running the following methods:
* Modern UI troubleshooter (does nothing)
* WSReset.exe - still gets stuck on the windows store splash screen.
* manually clearing the app store cache via command prompt.

At this point, i'm not willing to do a fresh install as I'm knee deep in work at the moment.

Any help?

~ Alex

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Dani AI

Generated

A common cause of the Store hanging on the splash screen is a corrupted Store package or damaged system components. eventually fixed the problem by reinstalling Windows, and earlier replies from and point to quick UI/network checks. If those simple checks do not help, try deeper, non-destructive repairs first.

Repair core Windows files (run from an elevated Command Prompt). These will scan and repair system files and the component store; allow them to finish and reboot when done.

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

If the Store app itself is corrupted, re-registering the app packages often restores functionality without a reinstall. Open an elevated PowerShell and run the re-register pipeline (this will re-register app manifests for installed app packages):

Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Also check a few environmental causes: ensure system time/date are correct; verify Windows Update, BITS and Cryptographic services are running; temporarily disable any third-party firewall/proxy; and check the hosts file for blocked Microsoft endpoints. If the issue is user-profile specific, test with a new local administrator account. Inspect Event Viewer for Appx/AppModel errors and note Event IDs when searching for fixes.

If none of the above works, use Windows 8.1’s “Refresh your PC” (preserves personal files) before a full reinstall. Back up important data first.

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Member Avatar for pritam.das.73594

No comments bro. But try searching for help in Google.

Member Avatar for khakilang

Have you check your internet connection? Maybe it is busy with something. You can try at night when the internet traffic is not so heavy.

Member Avatar for Ancient Dragon

I just tried it and had a similar problem, but I just hit the back arrow located in the top left corner and it returned to the correct screen. There are a lot of pictures (icons) it has to download so if you have a slow internet connection it might take awhile to load them all.

Member Avatar for Member #1091071

Just a quick update to this post (marking it as solved at the same time)

Turns out I'd somehow managed to corrupt a significant portion of the windows store's files. Odd considering I had been using it as normal.

Anyway, I eventually got round to reinstalling windows 8, and that fixed the issue.

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