Member Avatar for MCMLXXXV

Hello everyone.

Despite my boot order set to Windows Secure Boot (USB last) and UEFI, when I turn my computer on it hangs at loading until I disconnect all USB external devices.

When the computer tries to go to sleep mode, the screen goes black and I can hear the computer trying to go to sleep mode and coming back (the screen remains black) while the power light stays solid blue and I can not bring the screen back on. It is after I unplug all USB devices that the power light switches to blinking orange and then I can wake it up from that state.

Back in December, my computer caught a nasty virus from an infected USB memory for which I re-installed Windows 10 from a bootable USB created with unetbootin and an original copy of Windows 10. Everything else works normal.

Thank you for reading!

Edited by MCMLXXXV
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  • Latest Post Latest Post by vasdrakken

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Quick summary and practical next steps (builds on ‘s symptoms and the suggestions from and ).

USB peripherals commonly block or slow the POST/boot path or cause drivers to hang during resume; unplugging them is a sensible first test and often fixes the immediate black‑screen/sleep problem. (windowscentral.com)

Try these low‑risk steps next (in order):

  • Disable Fast Startup in Windows (Control Panel → Power Options → Choose what the power buttons do → Change settings that are currently unavailable → uncheck Turn on fast startup). Fast Startup has known interactions with hibernate/sleep and shutdown. (learn.microsoft.com)
  • Turn off USB selective suspend (Power Options → Change advanced power settings → USB settings → USB selective suspend → Disabled) and, in Device Manager, open each USB Root Hub → Power Management and toggle “Allow the computer to turn off this device to save power.” This prevents USB controllers/devices from being powered down in ways that break resume. (howtogeek.com)

Firmware and firmware‑features to check:

  • Identify firmware maker/version (run System Information: msinfo32 or wmic bios get smbiosbiosversion), then use your PC maker’s support site for BIOS/UEFI updates and release notes — do not use unknown third‑party BIOS tools. (howtogeek.com)
  • If your platform has Intel AMT / Management Engine features, note they can affect remote/boot behavior (PXE/remote boot, redirection). Update ME/AMT and vendor firmware per OEM instructions if relevant. (intel.com)
  • Because the system was previously infected from USB, be aware that rare UEFI/firmware rootkits exist and, if suspected, removal requires an OEM firmware reflash (or vendor support/replacement). Follow vendor procedures exactly; reflashing is delicate. (eset.com)

Collect diagnostics before major changes — run these as admin and attach results when you post logs:

msinfo32             (open System Information)
wmic bios get smbiosbiosversion
powercfg /a
powercfg /requests
powercfg /lastwake
powercfg /energy /output energy.html

These commands help pinpoint the sleep state and what (driver/service/device) is blocking resume; use them when asking for further help. (dell.com)

If none of the above helps, gather the outputs and the exact BIOS/UEFI string and vendor‑model and post them. Firmware updates or an OEM BIOS reflash (done per vendor instructions) are the next, cautious steps.

Recommended Answers

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Member Avatar for rproffitt

I ran into this issue with the Insyde BIOS on a lot of PCs. Turns out it's a bug in their BIOS and so far uncorrectable. This has lead me to never buy another PC with that make BIOS.

What make is this BIOS?

Member Avatar for vasdrakken

If you are only trying to get the laptop functional again, replace the ram, the bios battery, and hard drive with off the shelf parts, then depending on how the mother board is configured you can either send it back to the mkg and they can format over the bios, and in many cases they have images that can be flashed to hard drives and usb sticks depending on the chip sets, but usually the issue is the computer is trying to remote boot using the IME engine. That can be updated but each board is going to be different. Unplugging the internet connections when booting often skips that issue but ultimately you have to flash corrupt bios with clean ones, to prevent stack over flow issues that the virus use as a vector to see what is in memory.

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