Member Avatar for Izac

I need help my wife's desktop is not working every since her stepdad bought it for her few months ago. From start up the monitor starts off fine but with chinese language and the from the boot up it doesn't load nor key want to work in the selections. All it does is stays on a black screen with partially chinese symbols glitching all over the screen.

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reported startup showing garbled/Chinese glyphs followed by a black screen and no response from the boot-selection keys. The key diagnostic question is whether the corruption appears before the vendor logo/POST (firmware/hardware level) or only after the OS begins to load (driver/OS level). Determining that timing immediately narrows the likely causes.

A practical isolation sequence: power completely down and unplug for 30 seconds, disconnect all nonessential USB devices, and test with a different HDMI/DisplayPort cable and a second monitor/TV; if the PC has both a discrete GPU and onboard video, move the monitor between the GPU port and the motherboard port (builds on ) to see whether the problem follows the card; reseat the graphics card and its PCIe power leads and use a known-good wired keyboard to confirm BIOS input. If the garbling is visible in BIOS/POST screens, the fault is most likely hardware (GPU/VRAM, motherboard or PSU). If firmware screens are clean and corruption starts only after the Windows logo, the issue is probably driver or OS-related.

For software isolation, create a bootable live USB on another machine and boot to it (as suggested by ). A normal display in a live environment points to Windows/drivers; persistent artifacts there point back to hardware. If Windows is reachable, enter the Recovery Environment and attempt Safe Mode or a System Restore (as advised). If the system never reaches recovery, note the exact boot behavior and timing — that information is critical.

If the machine is still under warranty, contact the seller/manufacturer before opening the case (echoes ). If out of warranty, swapping the GPU or testing with integrated video (or having a tech run PSU/GPU diagnostics) usually isolates the failing component. Record model numbers, recent events, and exact symptoms; use static‑safety precautions when handling internal parts.

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Member Avatar for rproffitt

Very little is told about the PC. The usual first test is to boot some other OS (I use Linux) from USB and see if that's it. If that works we discuss reloading the OS. But what OS? And maybe it's supposed to be Chinese? Again, so little is told so one last thing. It is, at a few months, under warranty so why would we try to fix it?

Member Avatar for idontknowhow 
Did you connect it to the motherboards HDMI or the GPU HDMI? My computer does the same when I plug it into the motherboard HDMI.
Member Avatar for Viki_1

It looks like a critical OS crash. I dealt with this on one of the work PCs in the office. In this case, you can boot through Safe Mode and use a restore point. If any files are missing or they were damaged, then you can use Uneraser or Easus to restore them.

Edited by Viki_1
Member Avatar for nextsmm

You meaning desktop icons are not showing?

Member Avatar for Allist

reboot. if it does not help, pull out the socket and plug it back in.

Member Avatar for Scottfavela

Just follow the . Hopefully, it will help you to understand and fix your BSOD (Blue Screen Of Deth) issue.

Member Avatar for Ethan_19

did you try rebooting your machine? if can be some configuration issue as well. try showing it to a coder, they might help you with that.

Member Avatar for Ethan_19

did you try doing a hard restart?

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