Member Avatar for edbuck

When I click on a hyperlink in an e-mail message using Outlook Express The panel gets hightlight but Internet explorer is not opened. I am using win XP :sad:

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  • Latest Post Latest Post by slowbob

Dani AI

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A concise troubleshooting summary and safe next steps (based on the pattern in this thread where , and others saw a blank IE window or no action when clicking links).

Broken browser-to-URL protocol registration or damaged Internet Explorer components are the most common causes; network/proxy/router issues or a corrupted network stack can also stop installers or prevent links from launching. (learn.microsoft.com)

Quick, non-destructive checklist (try in order)

  1. In Internet Explorer, reset web settings and ensure your preferred browser is set as the default (Tools → Internet Options → Programs → Reset/Make default). Restart IE and retest links.
  2. If that does not help, try the documented repair path that restores the HTML/protocol associations (export a working machine’s registry key and import it on the broken machine) — back up the registry first. These are the same repairs Microsoft recommends for Outlook/IE hyperlink failures. (learn.microsoft.com)

If the IE installer cannot download components or reports proxy/connection problems, check Internet Options → Connections → LAN Settings (remove incorrect proxy entries or test with the router/firewall temporarily disabled), or use the full offline installer from a trusted machine. Microsoft Knowledge Base articles explain common setup failures and workarounds. (ftp.zx.net.nz)

If network corruption is suspected, try basic network-stack recovery from an elevated Command Prompt (restart after running these): 

ipconfig /flushdns
netsh int ip reset resetlog.txt
netsh winsock reset

Resetting TCP/IP/Winsock is a standard Microsoft troubleshooting step for stubborn connection problems. (learn.microsoft.com)

If links work after any step, note the solution in the thread so moderators can mark it solved. If problems persist, include which steps were tried, whether IE opens a blank window, and whether the machine uses a proxy/router or third‑party security software.

Recommended Answers

All 14 Replies

Member Avatar for MAD_DOG

You mean outlook express doesn't open when you click on a email me link?

Member Avatar for edbuck

I mean I open an e-mail and inside the e-mail is a hyperlink. If I click on the link to go to that site it either does not go at all or gives a blank ms internet explorer page.. I have rid myself of adware and spyware.

Member Avatar for MAD_DOG

Download the entire Service Pack so it will reinstall Outlook Express.

Member Avatar for edbuck

I try to download internet explorer 6 or IE6 sp1. I can download the setup program but when I go to IEsetup I receive a window with"setup unable to download info about installation sites. Setup may have been unable to use current proxy settings" I do not have any proxies authorized.

Member Avatar for Paladine

Sounds like a network connection issue. Are you using a firewall or router?

Member Avatar for edbuck

I reinstalled Win XP which did not fix problem but then ran
REGSVR32 urlmon.dll and now I can click on hyperlink and go to IT site. Thanks

Member Avatar for MAD_DOG

So it works now? If so close this topic reduce the massive size of some of the topics.

Member Avatar for edbuck

How does one close it out??

Member Avatar for MAD_DOG

The God's of the fourms can haha so did your problem get fixed?

Member Avatar for edbuck

Yes my problem clicking on hyperlink in e-mail message is fixed. the problem with trying reinstall IE6setup is not. I have a US robotic router but do not use a proxy as far as I know. I will have to get with US robotics and see if I can get this straightened out. I think I should close these out but do not know how.
Sorry

Member Avatar for Dani

Generally, simply post that your question has been answered or resolved. Upon seeing that, a moderator will come around mark the thread as solved. :) As yours has just been.

Member Avatar for redband

Hi I'm Redband
I have the same problem as Edbuck with the email link. The only way I could link to this site with my conformation password link was to copy and paste into IE address and go from there. Edbuck's problem seems to be email links, mine is links on web pages aswell.

Member Avatar for slowbob

You mean outlook express doesn't open when you click on a email me link?

I subscribe to several newsletters that have numerous links in them. When I click on a link, nothing happens. I have to copy the link and past it into my browser. It works, but wastes time and is irritating.

Member Avatar for slowbob

that is correct

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