I have an internet connection but cannot access web pages!!! HELP!!!

Question

skyqua7 0 Newbie Poster

19 Years Ago

Hello all,
About 2-3 days ago my computer hasn't been able to access the internet. I have Bellsouth Dsl and currently running Windows 2000. I called my ISP and they told me that my modem may have not been working properly and they sent me another one. But I keep getting the same problem with my internet displaying error pages such as "Action Canceled" or "Page cannot be displayed" with a "cannot find server or DNS error". My modem confirms that I'm connected as well as Bellsouth telling me that as well. I've tried winsock fix, flushing my dns and reregistering it, dns page fix, constantly resetting my modem and restarting it, IE fix, the programs that were recommended on here ad aware and spybot and I still get nothing. Now when I restart my modem I can access the internet but it only lasts for about 10 minutes or so. I have no firewall or AVG (I recently had avast prior to the problems and unistalled it because I thought that was the problem) I've decided to submit my HIjack log which is below.
Any help would be gladly appreciated.

Below is my HIjack this log:
Logfile of HijackThis v1.99.1
Scan saved at 7:53:55 PM, on 4/21/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Bellsouth\HelpCenter\bin\sprtcmd.exe
C:\Program Files\BellSouth\AM\BellSouthAlertManager.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\Program Files\TorCP\torcp.exe
C:\PROGRA~1\MICROS~4\wcescomm.exe
C:\Program Files\Common Files\Motive\BellSouthBrowser.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\PROGRA~1\MICROS~4\rapimgr.exe
C:\Program Files\CommunicationApplet\CommunicationApplet.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\Program Files\Avant Browser\avant.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;;;;127.0.0.1;localhost;*windowsupdate.microsoft.com;*;*;*.pogo.com;*test-speed.com;liveupdate.symantecliveupdate.com;liveupdate.symantec.com;;*.;*.;<local>
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: (no name) - {52706EF7-D7A2-49AD-A615-E903858CF284} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: BellSouth Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [HelpCenter] C:\Program Files\Bellsouth\HelpCenter\bin\sprtcmd.exe /P HelpCenter
O4 - HKLM\..\Run: [BellSouthAlertManager.exe] "C:\Program Files\BellSouth\AM\BellSouthAlertManager.exe" /AUTORUN
O4 - HKLM\..\Run: [MotiveReportAgent] "C:\Program Files\Common Files\Motive\McciBootStrapper.exe" /url="-url=file://C:\Program Files\Common Files\Motive\ReportAgent.html" /browsertype=CustomMSIE /browserpath="C:\Program Files\Common Files\Motive\BellSouthBrowser.exe" /hidden
O4 - HKLM\..\Run: [SDTray] C:\Program Files\Spyware Doctor\SDTrayApp.exe
O4 - HKCU\..\Run: [TorCP] C:\Program Files\TorCP\torcp.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MICROS~4\wcescomm.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpriteService] "C:\Program Files\Sprite Software\Sprite Backup\SpriteService.exe"
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: CommunicationApplet.lnk = C:\Program Files\CommunicationApplet\CommunicationApplet.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm
O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm
O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm
O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm
O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm
O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O15 - Trusted Zone: *.rexplorer.net
O15 - Trusted Zone: turbotax.com
O16 - DPF: Yahoo! Checkers -
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) -
O16 - DPF: {01118A01-3E00-11D2-8470-0060089874ED} (SupportSoft Script Runner Class) -
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - http://www.samsung.com/plugin/vmpinstaller/installer/components/MTSInstallers/MetaStream3.cab?url=http://www.samsungblackjack.com/3d/SGH%2Di607/
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {321FB770-1FBE-4BFE-BDC1-6F622D4FA499} -
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) - http://support.rexplorer.net/iftw_install//iftwclix.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} -
O16 - DPF: {7E9522CF-6B95-46D6-8E2F-7638F507313F} (BLS_SpeedOP.systemcheck) -
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) -
O16 - DPF: {EA7F451B-94DD-4009-A8BF-8F977B0B2696} -
O20 - Winlogon Notify: ActiveSync - C:\WINNT\SYSTEM32\WcesWlgn.dll
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINNT\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINNT\system32\LEXBCES.EXE
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe

dns microsoft:windows-nt-2000-xp

6 Contributors
8 Replies
413 Views
4 Days Discussion Span
Latest Post 19 Years Ago Latest Post by MidiMagic

Dani AI

Generated 9 Months Ago

Quick diagnosis and practical steps (based on the HijackThis output and the replies): the most likely cause is a browser-level proxy or a helper program that installs/changes a proxy at user logon. That explains why the modem and ISP report “connected” yet pages fail, and why a modem reboot temporarily helps. As suggested, isolate DNS vs raw connectivity; as and noted, double-check adapter settings and the fact USB works points to a configuration difference on the Ethernet interface.

Try these tests in order from a command prompt and interpret results as shown:

ipconfig /all
ipconfig /release
ipconfig /renew
ipconfig /flushdns

ping 8.8.8.8
ping www.google.com
nslookup www.google.com
route print

Interpretation notes:

If ping 8.8.8.8 succeeds but ping by name or nslookup fails, it’s a DNS problem.
If both pings fail, it’s a link/adapter or routing issue.
If ipconfig shows a valid gateway/DNS but browsing still fails, a proxy or local app is intercepting traffic.

Immediate fixes to try (non-destructive)

In Internet Explorer: Tools → Internet Options → Connections → LAN Settings — turn OFF any manual proxy or automatic configuration script. Restart IE.
End suspicious startup processes (Task Manager → End Process for any Tor/Proxy helper). Remove their HKCU Run entries (msconfig or HijackThis carefully).
Check C:\WINNT\system32\drivers\etc\hosts for unexpected entries.
Run a current anti-malware scan (updated definitions) to remove anything that re-applies proxy settings.
If nothing changes, reinstall or update the Ethernet driver, and temporarily disable legacy AV/network filter drivers (leftover from removed antivirus).

Cautions: back up the registry before manual edits and use HijackThis “fix” only for the proxy/unknown BHO/startup entries you recognize. If the proxy entry is removed and the problem disappears, follow up with a full malware sweep — unwanted proxies are commonly the symptom, not the root cause.

All 8 Replies

DimaYasny 180 Godmode enabled

19 Years Ago

what's in your hosts file?
do you manage to ping external IPs, or hostnames?

MidiMagic 579 Nearly a Senior Poster

19 Years Ago

A few things to check:

- Has someone plugged in a new telephone or answering machine on your system, or removed one of the telephone filters?

- Did the phone and DSL cables on the adaptor get switched?

- Are all of the connection lights lit on the modem? If not, you have a service outage or one of the telephone line problems above.

- Did your internet drivers get switched to a dial-up modem somehow?

- Check the settings under the internet connections tab in your tools/options menu.

- Your ISP may be down.

Reply to this topic

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.

as786 0 Light Poster · Answer 1 · 2007-04-22T19:43:06+00:00

Download anti-spyware and antivirus and scan and this k this might fix ur plobrem

jbennet 1,618 Most Valuable Poster Team Colleague Featured Poster · Answer 2 · 2007-04-23T14:34:22+00:00

Under network settings please check that you are set to get your IP and DNS servers automatically.

skyqua7 0 Newbie Poster · Answer 3 · 2007-04-23T19:36:40+00:00

A few things to check:
- Has someone plugged in a new telephone or answering machine on your system, or removed one of the telephone filters?
- Did the phone and DSL cables on the adaptor get switched?
- Are all of the connection lights lit on the modem? If not, you have a service outage or one of the telephone line problems above.
- Did your internet drivers get switched to a dial-up modem somehow?
- Check the settings under the internet connections tab in your tools/options menu.
- Your ISP may be down.

No new telephone or answering machine and I checked the adaptor as well as all the filters. All of the connections lights are on, I checked the network settings and my ISP is up...the funny thing about is that when I tried to connect with my usb cable it works though it disconnects at times I also have to reload a few pages, but I don't like the speed that's sacrificed when I use the usb cable.

skyqua7 0 Newbie Poster · Answer 4 · 2007-04-23T19:37:58+00:00

Under network settings please check that you are set to get your IP and DNS servers automatically.

I checked that as well and those settings are set on mine.

samay000 0 Newbie Poster · Answer 5 · 2007-04-25T18:28:51+00:00

my name is raul...why dont u try a alternate webbrowser like mozilla...od u can also try delteing cache...resetting websetings and accept all cookies from internet options.....try repairing internet explorer by doing ....sfc /scannow from the run window..if nothing works u need to get in touch with microsoft to repair the browser

MidiMagic 579 Nearly a Senior Poster · Answer 6 · 2007-04-26T14:37:23+00:00

The fact that it works with usb indicates that the internet setting has been changed from the ethernet port to a usb port.

I have an internet connection but cannot access web pages!!! HELP!!!

Dani AI

Recommended Answers Collapse Answers

All 8 Replies

Recommended Answers