Member Avatar for jtxay

Hello,
I have been having problems on Outlook, it is a strange problem. Everytime i get a new message, outlook crashes, it stops responding and then it closes. I have tried to run the fixmapi.exe but it is unsuccessful. I also tried Uninstalling Microsoft Office 2007 and reinstalling it, but it still gives the same error message! Everytime the computer boots up this popup boxs appears and says that the

WindowsSearch.exe is unable to be located. Saying theres something wrong
with the MAPI32.dll

I have google the problem and tried their solutions but no solutions have been found. I need help and any suggestions possible to resolve this issue. I can start it(outlook) back up after i receive an e-mail message and read it but everytime i get a new message it crashes. Any suggestions??

Thanks
JT

  • 4 Contributors
  • 4 Replies
  • 243 Views
  • 1 Year Discussion Span
  • Latest Post Latest Post by 3xxx

Dani AI

Generated

Short recap and context: reported Outlook 2007 crashes whenever a new message arrives and a WindowsSearch.exe popup mentioning MAPI32.dll. Replies in-thread point at two common themes: registry/cleanup attempts and version conflicts between Office releases. Registry cleaners are tempting, but Microsoft’s support policy warns they aren’t supported and can cause unrecoverable problems — take care before using those tools. (support.microsoft.com)

Quick triage checklist (do these first): try starting Outlook in safe mode (outlook.exe /safe) to see whether the problem reproduces; if Outlook runs normally, disable all COM add‑ins and re-enable them one at a time to find the culprit. Also temporarily suspend any AV/antispam mail‑scanning to rule out antivirus hooks. These are standard first steps for Outlook startup/crash troubleshooting. (support.microsoft.com)

If the crash still happens: check the Windows Application event log for the faulting module and exception code (this usually identifies whether MAPI32 or another DLL is at fault). Use Process Explorer or ProcMon to see exactly which mapi32.dll (full path) is being loaded by OUTLOOK.EXE or WindowsSearch.exe — mismatched MAPI stubs from mixed Office versions commonly cause this class of error. If MAPI registration is broken, use the documented Microsoft MAPI tools/notes rather than random third‑party fixes. Also test with Windows Search/Indexing disabled or rebuild the index if indexing components are implicated. (learn.microsoft.com)

Recovery steps if the above points to installation/registry corruption: create a new Outlook profile (do not overwrite mail files), run the Office repair (Control Panel → Programs → Change → Repair) and, if warranted, run sfc /scannow to check system files — back up PST/OST and a System Restore point before major changes. If multiple Office versions were installed, remove leftovers with Microsoft-recommended uninstall/repair procedures rather than ad‑hoc renames. If these steps don’t resolve it, collect the Event Viewer error text (faulting module + offset + exception code) and the module path from Process Explorer — that diagnostic output makes focused help possible. (support.microsoft.com)

Notes and cautions: avoid blanket registry cleaners; do not copy DLLs from random web sites; don’t keep two different Outlook/Office versions active without following Microsoft’s interoperability guidance. If the machine is managed by IT, coordinate the repair with them so you don’t lose mail or profiles.

Member Avatar for jtxay

Hello again this is JT,

I don't know why this is still hapenning been trying to work with our IT department about the issue but nobody seems to know whats up so i guess it will never get resolved, I switched back to 03 outlook and no problems. I hate Office 2007! aghh.. Thank you for passing by!

Member Avatar for Alphabool

I had a similar problem with Office 2007 when installing over Office 2003, and it turned out to be a problem with the registry. Try downloading the free CCleaner at http://ccleaner.com/download, and run the registry cleaner. There should be a fair number of issues, I fixed them all. This banished the configuration screen for good!

I'm quite confident that this solution will work for other users since there is no machine-specific problem - CCleaner should find the culprit.

Good luck with this irritating bug.

Member Avatar for WebDave

LOL, Not all issues can be fixed with a CLEANER.

Member Avatar for 3xxx

real answer


first , I installed 2007 trial (give few dollars to MICROSFOT CORP ) to test it for a few month

then reinsatll 2003, forgot to remove office 2007 from the add/remove file

then

all MS office work

except the corrupt mapi32.dll error for OUTLOOK only


--- recently it works

by doing quite a number of things


remove the 2003 office
create a new "NEWGUEST" Account with admin rights

rename all similar name files -- as it said here

reinstall outlook only for this NEWGUEST account

then create a shortcut to this OUTLOOK in C:\root dir

and STOP an CANCEL 2007 installation (every single time) when 2003 OUTLOOK Is opened, (I seldom use email, so it is ALL RIGHT)

then , this will work

I guess, I could delete the account NEWGUEST now

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.