Member Avatar for nizzy1115

i have a computer now that will not play a dvd in wmc 10, but they will play in power dvd. i get a windows media player has encountered a problem and needs to close, we are sorry for the inconvenience....this even comes up in the menu tools->options-> and when i click advanced it errors and closes.

The error signature is
appName wmplayer.exe
apVer 10.0.3802
ModName: claud_
ModVer: 5.0.0.1117 Offset: 000065f2

i dont know if thats useful but im at a loss right now any help would be awesome :)

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  • Latest Post Latest Post by goldeagle2005

Dani AI

Generated

This looks like a classic third‑party DirectShow filter/codec conflict that crashes wmplayer.exe when WMP tries to open DVD settings. The crash signature already points to a vendor-supplied filter as the immediate culprit; the fastest, least-destructive test is to isolate and temporarily unregister that filter so WMP can fall back to the system decoders.

Start by checking the Application event log (Event Viewer) for the Faulting Module Name so you have the exact filename. Locate that .ax/.dll on disk and back it up. From an elevated command prompt unregister it and then test WMP:

regsvr32 /u "C:\full\path\to\offendingfile.ax"
(reboot if needed)

If that fixes playback, you can either leave it unregistered, replace it with an updated version from the vendor, or re-register after a clean reinstall of the vendor software:

regsvr32 "C:\full\path\to\offendingfile.ax"

To understand why WMP chooses that filter, examine the DirectShow graph with GraphEdit or GraphStudioNext: render the DVD and watch which filters are loaded. That tells you whether a third‑party decoder or the renderer (video output) is failing. A symptom of “WMP shows playing but screen is black and no sound” often means a renderer/overlay or driver conflict — try reducing video acceleration at the OS level (Display → Settings → Advanced → Troubleshoot → Hardware acceleration slider to None) and update or roll back the graphics drivers from the OEM.

If you hit a wall, do a clean boot (disable non‑Microsoft services/startup), run sfc /scannow to repair system files, and reinstall any vendor DVD software only after confirming the offending filter is gone. — isolating the filter this way is usually the difference between a permanent fix and switching players. , and others were correct to suspect codec conflicts; these steps show how to identify and remove the single failing component so WMP can work reliably.

Recommended Answers

All 15 Replies

Member Avatar for nizzy1115

sorry i forgot to say tools->options->DVD and when i click advanced it errors and closes.

Member Avatar for nizzy1115

*bump* any one have an idea?

Member Avatar for Zachery

Do you have any codecs for playing dvds?

Member Avatar for nizzy1115

i have what ever came with my compter...its a sony viao rz-32g. I've installed the latest cyberlink powerdvd software and i have divx and all of its codec packages for windows. DVD's will play in any software, powerdvd, windvd etc but just nothing works in wmp10...im stumped

Member Avatar for Zachery

Then most likely, you do not have any codecs to play the DVD's

*scratches my head*

I know of codec packs that should work but I am not aware of its legality so I will post a link to it as long as Dani allows it

Member Avatar for caperjack

In wmp 10 go to tools/plugins ,/download plugins and it will take you to a microsoft site and it has dvd decoder plugin there might help .

Member Avatar for nizzy1115

i went and downloaded the nvidia dvd decoder package and i get no errors! however it acts like its playing but nothing is showing up on the screen and no sound is coming out. the decoder package is the newest one nvidia has on their website (v1.00.67).

Member Avatar for nizzy1115

i guess im just going to give up on this one...i tried every dvd codec software on the windows media player site with no avail. But im kindof glad because after returning the rest im happy with windvd because it has a better picture quality and the sound is amazing compared to any other codec for wmp10. Its just one of those things that gets irrating...thanks for all the help on this one though :lol:

Member Avatar for caperjack

I was doing a fresh install of xp pro sp2 on a computer yesterday it has a dvd player ,wmp didin't play dvds until i installed ,cyber links power dvd software that came with the dvd player .

Member Avatar for nizzy1115

I was doing a fresh install of xp pro sp2 on a computer yesterday it has a dvd player ,wmp didin't play dvds until i installed ,cyber links power dvd software that came with the dvd player .

yeah thats what mine came with also, and i tried that and it didnt work, i tried the new verson and it didnt work. :sad: i really like windvd now though, the sound output is really really good on my 5.1 :)

Member Avatar for aussielad

yeah thats what mine came with also, and i tried that and it didnt work, i tried the new verson and it didnt work. :sad: i really like windvd now though, the sound output is really really good on my 5.1 :)

I had the very same problem. Until I did a search using limewire (P2P program) and found a program called Windows dvd decoder. Once I installed this program, I was able to play every single DVD i have. if anyone needs a copy of the program, send me an email and i'll gladly forward the little program

Member Avatar for nizzy1115

I had the very same problem. Until I did a search using limewire (P2P program) and found a program called Windows dvd decoder. Once I installed this program, I was able to play every single DVD i have. if anyone needs a copy of the program, send me an email and i'll gladly forward the little program

thanks ill look for it

Member Avatar for Honans

I had the very same problem. Until I did a search using limewire (P2P program) and found a program called Windows dvd decoder. Once I installed this program, I was able to play every single DVD i have. if anyone needs a copy of the program, send me an email and i'll gladly forward the little program

Nizzy

How do I get that program

Regards

Member Avatar for nizzy1115

I dont know how to get that program. I never looked.

Member Avatar for goldeagle2005

For your codec needs, you can try K-Lite Codec Pack. I've been usong it and trust me, it's got all the codecs you'll commonly need (DivX, AC3, Xvid etc).

As for your problem, nizzy. Did you try uninstalling WMP10 and then reinstalling it again? This helps at times.

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