Okay, I'm in Ohio and my brother is in NY. So obviously from a pro or aspiring IT like myself there's only so much you can do over the phone. I had him check all the settings in the properties of the broadband connection and everything looks normal. Then I had him bring up the cmd terminal and check his IP addresses. Below the physical address fo r the nic card I was going to have him check the IP's and whether DHCP was on or not and he said there was no more lines below the nic address line. Anyone have experience with a problem like this? As far as I can tell it just seems to be a malfunctioning modem. Like I said "aspiring".