Member Avatar for Violet_82

Hi guys, I have a dell xps 17 and the connector is broken. I've found what I need on ebay but I was wondering if anybody knows whether an official dell retailer exists. I had a look at their site but I couldn't find the part, I also live in the UL so if dell has it, they will have to ship it to the UK. ANy idea?

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Following 's update that the repair worked, here is a compact, practical guide for anyone who finds this thread later and needs to replace a Dell XPS power jack. It pulls together the safe, repeatable steps that people on the thread suggested (buying from marketplaces, or using a local shop) and adds a checklist to avoid buying the wrong part or damaging the laptop during the swap.

  1. Identify the exact spare part before buying. Use the Dell service manual and Dell parts lookup (service tag or model) to confirm spare part numbers and to get the correct disassembly order. See the official XPS 17 (L701x) manuals. (https://www.dell.com/support/product-details/en-us/product/xps-17/resources/manuals)
  2. If the Dell site/service tag doesn’t return the part (older machines sometimes lack full listings), open the bottom/palm-rest long enough to photograph the jack/harness and the connector on the motherboard. Count pins, note the connector shape and orientation, and check whether the jack is a cable harness or soldered to the board—these are not interchangeable. The service manual and community repair pages show what to look for. (https://www.manualslib.com/manual/3026259/Dell-Xps-L701x.html)

Buying and fitting tips:

  • Aftermarket harnesses are common and inexpensive, but compare pictures and part numbers, and prefer listings that show the mating connector and cable orientation. Market listings give a sense of price and options. (https://www.newegg.com/p/2A6-01Z5-001V6)
  • Follow the manual: remove AC and battery, ground yourself, and test the new jack before fully reassembling. If the plastic holder around the jack is broken you may need the bottom case or a different assembly rather than just the jack—community threads cover that tradeoff. (https://www.ifixit.com/Answers/Device/Dell%20XPS%2017%20L702X)

When to get help: if the jack is soldered, if the board looks damaged, or if there is any doubt about polarity/connector fit, a reputable local repair shop is worth the small extra cost. If doing it yourself, document every screw and connector location with photos so reassembly is straightforward.

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Member Avatar for rproffitt

Here's what I do. I order it on Ebay since a call to Dell costs more than the part. As to Dell in your country, hit dell.com and check where that takes you. Dell, if they have an office in your country would then be found and called. I don't know if you notice but not all things are on the web or done via email.

Member Avatar for Violet_82

I prefer to do everything online. Managed to get hold of Dell, not sure if dell US or UK though, they said they'll help me to find the exact part...will see, if it drags on too long I'll get that off ebay
cheers

Member Avatar for ddanbe

Isn't there any local computer repair shop? Maybe your garantee with Dell gets broken that way. Depends how old your device is.

Member Avatar for Violet_82

Hi ddanbe, I wouldn't bring it to a computer shop as I can do it myself :-). The warranty has expired. Anyway, I bought the part on ebay in the end as Dell are pretty slow to reply and I can't wait for them to come back to me. It should arrive in a couple of days, it looked like the part I needed.

Member Avatar for Violet_82

All done and working.

commented: Advance +1. +0
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