Happy holidays if you are in NA.
So I'm looking for the best live chat/help software there is.
Years ago I used one & it wasn't that great.
Features I want are:
1. Makes a loud noise when someone tries to connect b/c we don't want to have to sit on the site all day waiting, as it's not a busy site.
2. We can try & contact them even if they haven't initiated contact.
3. Allows me to see transcripts of conversations.
4. Allows surfer to read over previous conversation.
5. Won't screw up the site hogging the memory, won't cause problems with popups already on the site, etc.
6. The skin is nice looking or we can change it.
I think that's it for now.