Member Avatar for benmoz

Hi

I need some help!

We are a small business with around 15 people in the sales/ marketing/ customer service teams. We are looking to gain more visibility on what is happening from a social media perspective as we have a large number of sales coming direct from forums

Currently we have a customer service assistant mananging our social media sites and forums, however at the moment the process is very manual and he is having to log into each account maunally multiple times a day.

I know there is lots of options for monitoring the main site like facebook, twitter etc. What i am really struggling to find is a piece of software that can be used to monitor mulitple smaller niche forums (10-15) from a central dashboard. This software would also need to have the ability to record the thread and what is being written in response.

I am lost, so any help would be greatly appreciated

Ben

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Brief, practical plan for centralizing 10–15 niche forums (addressing ). The general social-management lists already posted by and are useful for mainstream networks, but niche forum monitoring needs a forum-first workflow: discover feeds/APIs where possible, fall back to page-change monitors, route everything to a single team inbox or channel, and archive snapshots for audit.

Start with an inventory and try RSS/feeds first. Many forums expose an RSS/active-search you can subscribe to; feeding those into an RSS reader that supports rules/filters lets you tag, forward, and export automatically (team alerts, CSV exports, or push notifications). Using rules to tag by keyword keeps noise down and creates an audit trail. (inoreader.com)

For forums that do not provide feeds, use a visual/text change monitor to watch specific thread pages and capture the changed text or new posts. Choose text-compare (not pixel-only) where possible, set reasonable polling intervals, and prefer hosted/local monitors depending on scale. Always check robots.txt and the forum terms of service before scraping; where possible ask the forum owner for an API or data-access permission. (distill.io)

Centralize alerts into a team channel or shared inbox so replies and ownership are tracked: post concise alerts (title + permalink + short excerpt) into a Slack channel via incoming webhooks, or route items into a ticket/shared-inbox system so a rep can claim and respond with history preserved. Archive important threads with the Wayback Machine Save Page Now (or store PDFs/screenshots) for evidence. Quick example (Slack webhook): 

curl -X POST -H 'Content-type: application/json' \
 -d '{"text":"[Forum] New thread: Title — https://forum.example/thread/123"}' \
 https://hooks.slack.com/services/T00000000/B00000000/XXXXXXXXXXXXXXXX

Implement this in three steps: (1) inventory and subscribe, (2) create rules/monitors and forward targets, (3) route to team inbox + archive. For shared inbox/ticketing, pick a lightweight option that offers assignment, notes, and reporting so your 15-person team can scale. (api.slack.com)

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Member Avatar for Member #949455

social media Multiple forum management tools - Help

Have you google this topic?

You can read these links regarding about Social Management Tools:

http://personalweb.about.com/od/socialmediamanagement/tp/Best-Social-Management-Tools.htm

http://www.informationweek.com/thebrainyard/news/240001147/tools-to-manage-hundreds-of-social-media-accounts

I know there is lots of options for monitoring the main site like facebook, twitter etc. What i am really struggling to find is a piece of software that can be used to monitor mulitple smaller niche forums (10-15) from a central dashboard. This software would also need to have the ability to record the thread and what is being written in response.

You can read this for selecting the applications/tools:

http://www.seomoz.org/ugc/13-social-media-software-tools-for-marketing-your-company-or-clients

http://webtrends.about.com/od/pr6/tp/The-Top-10-Social-Media-Management-Applications.htm

Member Avatar for SJaved7

I have't use any tool for social media , Is it beneficial to use tools or it can be a spammy activities.

Member Avatar for Member #949455

Is it beneficial to use tools or it can be a spammy activities.

It's not spammy, it's just very time consuming ( it's alot of time to think of a word or create a phrase )

People do pay good money for people who used these platform.

So it's good to learn it.

Member Avatar for lizwright04

Are there free tools that I can use? I need to explore and learn how to use this stuff.

Member Avatar for speedtaxi12

This is really good because this is not spammy.

Edited by happygeek because: spam deleted
commented: oh the irony, he says having just deleted the spam from your post -2
Member Avatar for Scarlett_1

Nice article! A social media tool serves as your industry's eyes and ears. You can learn who your main audience is and better understand their interests by including social listening tactics such as hashtag research or keyword analysis into your daily practice. You must recognize the top items on the market in order to receive the most website traffic from your social media automation solutions. I've put up a list of the top nine software programs that will help you get outstanding outcomes.

  1. SocialPilot
  2. Hootsuite
  3. Hipsocial
  4. Zapier
  5. Buzzsumo
  6. Buffer
  7. CoSchedule
  8. Sendible
  9. Agrorapulse
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