Hi

I need some help!

We are a small business with around 15 people in the sales/ marketing/ customer service teams. We are looking to gain more visibility on what is happening from a social media perspective as we have a large number of sales coming direct from forums

Currently we have a customer service assistant mananging our social media sites and forums, however at the moment the process is very manual and he is having to log into each account maunally multiple times a day.

I know there is lots of options for monitoring the main site like facebook, twitter etc. What i am really struggling to find is a piece of software that can be used to monitor mulitple smaller niche forums (10-15) from a central dashboard. This software would also need to have the ability to record the thread and what is being written in response.

I am lost, so any help would be greatly appreciated

Ben

Re: social media Multiple forum management tools - Help 80 80
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social media Multiple forum management tools - Help

Have you google this topic?

You can read these links regarding about Social Management Tools:

http://personalweb.about.com/od/socialmediamanagement/tp/Best-Social-Management-Tools.htm

http://www.informationweek.com/thebrainyard/news/240001147/tools-to-manage-hundreds-of-social-media-accounts

I know there is lots of options for monitoring the main site like facebook, twitter etc. What i am really struggling to find is a piece of software that can be used to monitor mulitple smaller niche forums (10-15) from a central dashboard. This software would also need to have the ability to record the thread and what is being written in response.

You can read this for selecting the applications/tools:

http://www.business2community.com/social-media/5-online-reputation-management-tools-to-help-you-preserve-your-companys-good-name-0345130

http://www.seomoz.org/ugc/13-social-media-software-tools-for-marketing-your-company-or-clients

http://webtrends.about.com/od/pr6/tp/The-Top-10-Social-Media-Management-Applications.htm

Re: social media Multiple forum management tools - Help 80 80

I have't use any tool for social media , Is it beneficial to use tools or it can be a spammy activities.

Re: social media Multiple forum management tools - Help 80 80
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Is it beneficial to use tools or it can be a spammy activities.

It's not spammy, it's just very time consuming ( it's alot of time to think of a word or create a phrase )

People do pay good money for people who used these platform.

So it's good to learn it.

Re: social media Multiple forum management tools - Help 80 80

Are there free tools that I can use? I need to explore and learn how to use this stuff.

Re: social media Multiple forum management tools - Help 80 80

This is really good because this is not spammy.

commented: oh the irony, he says having just deleted the spam from your post -2
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