Member Avatar for wenbnet

hi,

We are a small new firm.
we have website developed in word press
but our developer left remaining work incomplete
n left the job
now we have a button on our first page as live chat and we want to add chat support to it.
how to solve this problem?
or shall we hire new developer to complete this work?

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  • 1 Year Discussion Span
  • Latest Post Latest Post by Lsmjudoka

Dani AI

Generated

Quick triage and a practical path forward for an incomplete “live chat” button left by a departing developer.

Start by identifying whether the button is merely a placeholder or is calling a missing script. Inspect the button markup with browser DevTools (right‑click → Inspect). Look for an href, onclick, data-* attributes, or a JavaScript global it expects. Check the Console for errors and the Network tab while clicking the button to see any failed script loads. Search the WordPress files for leftover code snippets or enqueues:

# from the site root (SSH)
grep -R "live chat" -n wp-content/ || grep -R "chat" -n wp-content/

In Chrome DevTools Console, an element-based event check helps:

var el = document.querySelector('#live-chat-button') || document.querySelector('.live-chat');
getEventListeners(el)     // Chrome DevTools helper

If the button points at a third‑party widget or an inline snippet, the usual causes are: missing external script, blocked mixed content (HTTP vs HTTPS), or a removed plugin that used to supply the widget. If nothing is attached, the button may be a stub that needs wiring to either a plugin, a hosted widget, or a custom backend.

When restoring functionality or hiring someone, require these deliverables:

  • list of changed files and exact code added/removed;
  • staging deployment and test plan (mobile + desktop);
  • offline fallback (contact form or email capture) when agents are unavailable;
  • data handling notes (transcripts retention, SSL, and privacy/GDPR considerations);
  • instructions to remove or rotate any abandoned credentials.

Notes tied to earlier replies: was right to point toward WordPress-integrated approaches, and correctly noted hosted widgets as an alternative; ’s testing experience emphasizes choosing a stable provider. Because this thread is old (see ), verify current plugin/widget compatibility with the WordPress version and always work on a backup or staging copy before making live changes.

Recommended Answers

All 6 Replies

Member Avatar for Pjieter

Doesn't wordpress have a chat extension (or module, don't know what it's called in WP) ?
If that's not the case, I guess you'll have to hire a new webmaster.
Especially if it's going to be used for support, people want a stable connection with their technician, not some 2nd-class chat-popup :)

Member Avatar for Giorgios

You can always use third-party chat-systems. There is bunch of them over the web: Chatwee, RumbleTalk, ChatWing, Chatangoo, XAT. Most of them are free.

Member Avatar for <M/>

I am pretty sure they figured it out by now...

Member Avatar for chrisschristou

find more about FLUX BB

Member Avatar for jayjay111

regarding the systems mentioned above, i have tested and Chatwing is by far the best, it works great and has many features.

Member Avatar for Lsmjudoka

Guys to expand on what <M/> was saying as it might not be clear, OP made this thread over a year ago so replies to the original query are no longer relevant.

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