Member Avatar for dabboo

I have TSSTcorp DVD+-RW TS-T633A ATA device as DVD/CD-RW drive in my new laptop which runs on Vista 32bit. For a week or so, whenever I insert CD/DVD into the F drive (being set to auto play) nothing happens but for a few hisses and sounds of disc. When I double click on the drive in my computer, the message 'insert a disc ' pops up and the disc gets ejected. Guys I am in serious trouble as I cannot upgrade to Windows 7, and data is constantly getting piled up in my hard disc and I am running out of space. Thanks in advance for any help!!

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Useful next steps and targeted checks beyond the suggestions already posted by and . Since confirmed no CD or DVD ever reads and the disc is ejected when Explorer is opened, split diagnostics into two paths: confirm the drive is visible to the firmware, then remove Windows-level software/filter interference.

Start at the firmware/firmware-visible level: reboot and enter the BIOS/UEFI setup (key varies by vendor) and check whether the optical device is listed. If the drive is not present in BIOS, the fault is hardware-level and will need replacement or a hardware-level reseat by a technician. If the drive is visible in BIOS, proceed in Windows.

In Windows, check Device Manager for the DVD/CD-ROM entry and any error icon or codes. If a software filter is corrupt (common after installing burning suites) it often shows as Code 19/31 or the drive becomes inaccessible. Before editing the registry, create a system restore point and export the registry. Then inspect this key:

HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

If values named UpperFilters or LowerFilters exist, delete them and reboot. That fix and a full uninstall of any third-party burning software (Roxio/Nero) often restores access.

Also check these Windows-level items: make sure the IMAPI (CD-Burning) service is not disabled, use Device Manager -> View -> Show hidden devices to remove ghost entries, and review Event Viewer for driver errors at the moment you insert a disk. If those software steps don’t help, test the drive outside Windows (boot a clean OS from USB) to rule out OS corruption; if the drive still fails, replacement is the practical solution. Always back up the registry before editing and prefer a repair shop if uncomfortable doing hardware or registry work.

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Member Avatar for rch1231

Hello,

Do other DVD's read in the drive? Is the dvd a dual layer and your drive is not? Does the DVD spin (i.e. Change position relative to the way you had it when you closed the door.) Does anything work in the drive (CD, DVD, etc.)

Member Avatar for dabboo

Hi there!
Thanks for showing interest. Neither any DVD nor any CD works irrespective of it being a dual layer or not. The machine in question is a brand new laptop!

Member Avatar for rch1231

If it is less than 30 days old I would take it back to the store and exchange it for a new one. But before you do that, Dell has removable DVD drives on many of their laptops. Double check that the DVD is seated all the way. Make sure when you insert the CD or DVD that you are pushing down on the center to snap it in place in the drive (sorry if you already know about this but had to mention just in case) Laptop CD/DVDs have small catches on the center spindle that lock the disk in place.

Member Avatar for dabboo

The Dell link referred to above said there are no files to download after I clicked on the download in the said link. Yes this is a studio 15 Dell laptop.

Member Avatar for rocketmanine

The Dell link referred to above said there are no files to download after I clicked on the download in the said link. Yes this is a studio 15 Dell laptop.

Please try once again, I've just downloaded the file.

Member Avatar for dabboo

I've tried all the suggestions given, but to no avail. Perhaps, I think Roxio or some other burning software programs may be attempting to use the drive, which keeps Windows from accessing the disc. How do I solve this?

Member Avatar for rch1231

I you cannot read any disk in the drive then it is a drive problem and I still say take it back.
If it is less than 30 days old I would take it back to the store and exchange it for a new one. But before you do that, Dell has removable DVD drives on many of their laptops. Double check that the DVD is seated all the way. Make sure when you insert the CD or DVD that you are pushing down on the center to snap it in place in the drive (sorry if you already know about this but had to mention just in case) Laptop CD/DVDs have small catches on the center spindle that lock the disk in place.

Member Avatar for dabboo

It is a year old. When I double click on Drive F in My Computer, the disc gets ejected and a window pops up saying 'Please insert a Disc'. When I re-insert the disc nothing happens. The system is set to Autoplay. Again when I double click on Drive F, the disc is ejected again and the same window pops up.
How does one stop Roxio or some other burning software programs from attempting to use the drive?

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