Member Avatar for BILL LANGTON

Hi there can anyone out there help me I downloaded ringtones for my phone on my computer and I think a virus has got in and currupted my laptop it just keeps freezing when i try to run any programmes virus scan will not run properly this also freezes, I have tried to do a full re-install but it will not let me access the re-install facility via
alt+f10, system restore still does not sort out the problem I do not have the factory installation disks to do a clean installation my laptop is an ACER ASPIRE 5920G RUNNING ON VISTA HOME PREMIUM. Was wondering wether to buy vista home premium and use the product code from the base of the laptop then this may enable me to access the proper installation files on the d drive which came with the laptop anyone got any thoughts on this as I am pulling my hair out, I have managed to copy important files and photos to a usb storage device nad scanned for viruses which has shown clear, even tried in safe mode to run virus scan to no avail.Bill

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  • Latest Post Latest Post by Xlphos

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Practical, low‑risk plan for (Acer Aspire 5920G, Vista Home Premium) that builds on ’s idea of a bootable rescue environment and the follow‑up recovery attempts already tried.

Start by confirming the hard disk. A failing drive often looks like a corrupted OS: freezes, failed restores, and tools hanging. Run a vendor/bootable diagnostic (SeaTools or the drive maker’s bootable tool) from USB/CD to get SMART and short/long test results — replace the drive if tests fail. (seagate.com)

If the disk checks out, try repairing the boot/BCD first from Windows recovery media: run Startup Repair (repeat up to three times) and then use Bootrec from the Recovery Command Prompt:

bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

A Microsoft Vista/Windows 7 DVD is used for this workflow; a retail Vista disc will generally accept the COA product key on the laptop if the edition and 32/64‑bit match. (support.microsoft.com)

If Acer’s factory DVDs keep failing with “Restore failed – reason 0xa000000e,” many users have found the restore expects a blank disk (no extra partitions). With confirmed backups, delete all partitions and retry the Acer restore (or boot the recovery media #1 first as some reports note). Deleting partitions can be done from the installer (DiskPart) or a live USB partitioner — but only after backups are verified, because this erases everything. If factory media still fails, contact Acer for replacement recovery media or perform a retail install and then load Acer drivers from support. (community.acer.com)

Use an offline rescue scanner (Kaspersky/Bitdefender rescue ISOs) if malware is still suspected before reinstalling, and note that Vista is end‑of‑support (no security updates), so plan to move to a supported OS after recovery. (support.kaspersky.com)

Summary checklist: (1) run HDD diagnostics; (2) run offline rescue scan; (3) if disk OK, try Bootrec/Startup Repair; (4) if Acer restore errors persist, delete partitions then retry or order Acer recovery media; (5) replace drive and clean‑install if hardware fails. (seagate.com)

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Member Avatar for Xlphos

Hello,

I am no virus expert so all I can suggest is to post this under the viruses, spyware and other nasties area; it may get more appropriate attention.

I could suggest getting a hold of a bootable CD/DVD that can remove the viruses; for example ubcd4win.

Member Avatar for BILL LANGTON

Hello,

I am no virus expert so all I can suggest is to post this under the viruses, spyware and other nasties area; it may get more appropriate attention.

I could suggest getting a hold of a bootable CD/DVD that can remove the viruses; for example ubcd4win.

thanks for the reply only just got laptop up and running again after complete crash lost everything and awaiting ubcd version 2011 to partition drive, gave to local computer shop and he could not sort out he even deleteted backup on partition drive,and said that hard drive was kaput so no way to reinstall from backup drive and no installation disks, got hold of genuine recovery discs but when I tried to recover got through first disc language selection etc, then was prompted to insert second disc of three to continue when it came up with error message recovery failed error code 0xa000000e press ctrl alt delete to restart. but managed to install vista home basic from backup of another laptop,ran acer recovery discs again and still keeps coming up with same error code message every time can anyone help. Bill

Member Avatar for Xlphos

Hello,

You can download a version of Linux to partition your drive; here. You can use it to delete the partitions. Then once you have deleted the partitions on the disk try the installation again.

- Let us know how it goes.

Edited by Xlphos because: n/a
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