Member Avatar for PHIPH

i have a moto blur phone and i tried to reset it which was successful but now on creating an account or signing in, it responds with this error, There is a problem with the clock on the device, please contact customer service. i really need help on this thanx

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Dani AI

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As and already touched on, this kind of setup failure is usually caused by the phone having a wrong system clock or being unable to establish a secure connection during account setup. The following practical checklist fixes the vast majority of those cases without needing a service call.

Try this checklist in order:

  1. Connect the phone to the internet (Wi-Fi or an active SIM) before trying to sign in.
  2. Open Settings > Date & time. Turn on "Automatic date & time" and "Automatic time zone." If automatic cannot get the correct time, turn it off and set the date/time manually to be within about one minute of the actual time, then reboot.
  3. Retry the Google account sign-in after the reboot.
  4. If it still fails, clear cache/data for Google Play Services and Google Services Framework (Settings > Apps > show system apps), reboot, and try again.
  5. Check for system updates (Settings > About phone > System updates). Older builds or expired certificate stores can block secure sign-in.
  6. If email support did not work, use the manufacturer or carrier support channels and give model and build info so they can help if the steps above do not resolve it.

Caution: clearing app data will reset some app settings; back up important data before doing multiple resets.

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Member Avatar for happygeek

Have you tried contacting customer service, just out of curiosity?

Member Avatar for PHIPH

yeah, i tried via email but the mail bounces..

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