Member Avatar for mightyred75

I have got a HP Pavillion laptop and yesterday it has developed an annoying problem. I was justing exiting an application and just nipped to the toilet, when I came back to it the windows loading screen was frozen on the machine. I reset the machine and it started to boot up but then went to the black screen saying that the machine was reset or a power failure had occured asked how I want to start the machine. I choose start windows as normal but as soon as I do that a blue screen flashes up for about half a second and the machine turns itself off and then turns itself back on again with the same black screen. No matter what option I choose it just keeps showing the blue screen and then repeats the process. I have gone into the Bios screen and done a hard drive scan and everything seems to be fine. PLEASE PLEASE help me as my laptop is my life. I am also having a problem with my machine being tempormental when it comes to charging

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  • Latest Post Latest Post by willcomp

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mightyred75situation matches a common pattern: an abrupt shutdown (reported flaky charging) followed by an uncatchable blue‑screen loop. Replies from , , and pointed at boot options and factory recovery. Those steps can help, but they should come after a focused, non‑destructive triage so personal files are safe and the true root cause (power vs. storage vs. memory) is identified.

First priority — preserve data. Use a second PC to create a bootable rescue USB (Linux live, Windows PE or a reputable recovery toolkit). Boot the Pavilion from that media, mount the internal drive and copy Documents, Pictures, Mail and any profiles to an external disk. Also copy any crash dumps from C:\Windows\Minidump and C:\Windows\memory.dmp for later analysis.

Next, isolate hardware:

  • Test power: check the DC jack for play, try a different known‑good HP adapter, and boot with the battery removed (adapter only). Intermittent power will repeatedly corrupt the filesystem.
  • Test RAM: run Memtest86 (let it complete several passes).
  • Test the disk beyond BIOS checks: run the drive maker’s diagnostic and SMART long tests. From a Linux rescue shell use commands such as:
    smartctl -a /dev/sda
smartctl -t long /dev/sda

If the drive reports reallocated/pending sectors, copy data immediately and prepare a replacement. If RAM or adapter is faulty, replace before attempting repairs.

Capturing the stop code: if the blue screen disappears too fast, photograph or record the screen during boot, or retrieve minidumps from the rescued filesystem and analyze them with a debugger (BlueScreenView/WinDbg) on another machine. Only after data is backed up and hardware checks are clean should a repair or factory restore be attempted; factory recovery will erase everything, so keep it as the last resort (as noted by ).

Recommended Answers

All 11 Replies

Member Avatar for Michael_Knight

After the Laptop beeps, press the F8 key (keep taping it) till you get the boot menu.

Select Last Known Good Configuration from the list.

See if that helps.

Member Avatar for mightyred75

Tried this and still does the same. I have heard that it maybe something to do with my power supply as charging has been dodgy.

Member Avatar for willcomp

If XP SP2, press F8 for boot options and disable retart on error. Then report what the error message is.

Member Avatar for bobbyraw

do you have windows XP cd, because the other step would be to do a REPAIR installation

Member Avatar for willcomp

I'd like to know what the BSOD message is. If it is a corrupt registry hive other than the System hive , a repair install probably won't help.

Member Avatar for forumdude123

try a system recovery with the standard hp partition by pressing F11 on your keyboard, going to advanced options, selecting destructive recovery, and hitting ok. this should clear out all issues, but will wipe your data with it. but if that's the only option, then you may have to live with losing your data.

Member Avatar for jbennet

the reason the BSOD isnt readable is because automatic restart is enabled

Member Avatar for willcomp

the reason the BSOD isnt readable is because automatic restart is enabled

Yes, I know and I also told him how to disable it in my first response.

Member Avatar for Kegtapper

can he disable RESTART on Error from recovery console, or Safe Mode???

Member Avatar for jbennet

he cant get into safe mode

dont think you can from recovery mode

Member Avatar for willcomp

Only way for him to disable auto reboot is using F8 startup options and then only if SP2 is installed.

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