Member Avatar for Cordillera

Hello. My HP start, monitor Ok, it work all tha way to when the icon are to came, but then it stop responding, mouse still moving. Did check up and it say I have a Memory problem.
Sorry, Iam a beginer.
Any idea.
Thank

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  • Latest Post Latest Post by alc6379

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Building on 's diagnostic approach and 's point about hung interfaces, here is a concise, practical checklist that separates likely RAM faults from OS/driver hangs and shows the safest order of steps.

First, confirm or rule out RAM faults with a bootable memory tester (MemTest86 or the Windows Memory Diagnostic is less thorough). Run at least one full pass; if errors appear, test one module at a time in different slots, reseat modules, and replace any module that consistently fails. Observe electrostatic-discharge precautions (power off, unplug, touch chassis ground) when handling memory. Check BIOS memory settings for unusually aggressive timings or voltage changes.

If memory checks are clean, focus on the OS and drivers. From a running desktop, open Task Manager (Ctrl+Shift+Esc) to spot processes pegging CPU or disk and try restarting explorer.exe if the shell is frozen. Inspect Event Viewer for repeated error IDs under System/Application. Run sfc /scannow from an elevated command prompt and schedule chkdsk C: /f /r from recovery if the file system looks suspect. Use msconfig to perform a clean boot (disable non-Microsoft services and startup items) to isolate a misbehaving startup program or driver. Booting from a Linux live USB is an effective way to tell whether the hang is Windows-specific (if the system stays responsive under Linux, the cause is almost certainly software).

Prioritize backing up important files before disk repairs or hardware swaps. If memory testing shows errors, replace RAM modules; if hardware tests pass but the problem persists, update graphics and chipset drivers or consider a Windows repair install. Avoid BIOS flashing unless directed by HP documentation or support.

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Member Avatar for DMR

Some general questions to help us narrow down the possibilities:

1. Can you give us any more specific, exact information about the Memory problem error? If the computer had stopped responding, how were you able to run the check up, and exactly what "check up" program did you use?

2. When did this start happening? Had you changed/added/removed any hardware or software around the time you first saw the problem?

3. Does the problem happen when you boot Windows into Safe Mode? You can get to the Safe Mode start-up option by hitting the F8 key just as your computer is starting up.

4. If you just let the computer sit for a while after it boots, will it eventually begin to function correctly, or does it stay "frozen" indefinitely?

5. Tell us exactly what version of Windows you have, and give us the specifications of the computer's hardware.

6. Disconnect any external hardware (printer, USB devices, network cable, etc.). Does the problem still occur after doing that?

Member Avatar for alc6379

Additionally, if the Mouse will still move, but the system just doesn't respond, it's more than likely a software problem, and not one of hardware. If it were a hardware problem, the system would likely lock hard, and the mouse wouldn't move at all, either.

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