Member Avatar for schaan

I purchased a D610 Latitude for my daughter and while she was using it I dropped a large popcorn tin and it landed on the cord in 2 places simultaneously and instantly lost all power. AC/DC = nothing. No lights, fan or anything else. I know this dosent matter but computer has less than 100 hours on it.

I have a feeling I fried something considering the way it went ZAPPPP, and then nothing.

I have limited skills, but I am willing to investigate with some guidance.

Thanks to you for your help.

schaan

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  • Latest Post Latest Post by caperjack

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Building on the thread and the early replies from and , below is a compact, safe bench checklist to move a "completely dead" laptop from guesswork to a clear diagnostic result.

Start safe and gather tools: a multimeter, small screwdrivers, and an antistatic wrist strap. With battery and adapter removed, press and hold the power button 20–30 seconds to discharge caps. Check the adapter label for its rated DC output and measure that output with the meter (center pin vs. outer sleeve). Record the reading.

If adapter voltage is correct, remove the bottom cover and do a careful visual inspection around the DC-in area for cracked solder joints, burned components, or discolored PCB. With the adapter plugged in and battery removed, measure for voltage at the DC-in pads/traces on the board (use chassis ground for the meter negative). If there is input voltage at the board but no other rails (standby 3.3V/5V), the power-management / charging stage is the likely fault. If there is no voltage at the board input, check continuity across the small SMD fuse or fusible link that sits between the jack and the main board; these are a cheap and common service item.

If component-level repair is outside skill/comfort, stop and get a professional quote or contact warranty support. When seeking service, provide: the exact model/serial, a concise event timeline, the adapter voltage measurement, and clear photos of the DC-in area. For DIY: follow ESD precautions, photograph each disassembly step, and source OEM or correctly specified replacement parts. This approach narrows the fault quickly and avoids needless parts swapping.

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Member Avatar for caperjack

hi,first thing to do is try another power supply

Member Avatar for schaan

thanks jack,

i ordered a battery and power supply just now. on a thought i tried my d830 PS and was able to get it to power up but battery light blinked orange. hopefully the 2 items will take care of it. Thank You for your quick response ! Ill post up the results.
schaan donaldson

Member Avatar for caperjack

good luck

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