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tez 0 Junior Poster in Training

Have installed HP G2410 scanner but when I try to open HP Photosmart I get the message "HP Photosmart has encountered a problem and needs to close. Sorry" Have downloaded available update but to no avail.

PC is on XP 64 bit. THIS IS A BRAND NEW SCANNER!!! (HP - first mistake?) Any ideas? HELP please! Thank, Tez

Edited by tez because: mistake in name
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