Member Avatar for jimw00d

I have installed a Logitech sphere/orbit. I used the updated drivers from Logitech's website for installation. Camera works fine. Microphone does not work. In device manager, shows as having no drivers associated. So I have tried to install, reinstall, etc drivers. After computer restart, the device (Logitech Microphone ptz) shows again as having no drivers associated.

I have also seen messages in the prop page of device manager stating that the device is not configured correctly and that I need to install drivers.

There is obviously a conflict of some description. I have tried many solutions, from disconnecting other usb devices to removing drivers for one-touch buttons on my laptop keyboard (I read this might solve the problem - it didn't)

Anyone out there had a similar problem, or know how to solve.

  • 3 Contributors
  • 6 Replies
  • 281 Views
  • 3 Months Discussion Span
  • Latest Post Latest Post by studly12

Dani AI

Generated

Short note tied to the existing replies: since has a working video stream but the mic interface never binds to a driver, and reports the same unit works on another PC, this points to a host/driver/enumeration problem on the affected machine rather than a faulty webcam.

Practical first fix (safe, often effective): open Device Manager, locate the Logitech microphone device, open Properties → Details → Hardware Ids and copy the VID/PID. Then Update Driver → Browse my computer → Let me pick from a list and force Windows to use the generic USB audio driver (often listed as "USB Audio Device" or similar). If that option is not present, uninstall the device (choose to remove driver entries if prompted), reboot, then plug the camera into a different physical USB port (prefer the motherboard rear ports). This forces Windows to re-enumerate and often binds the built‑in audio driver correctly.

Additional checks and tips:

  • Remove leftover Logitech software before reinstalling (Add/Remove Programs) and delete any hidden/ghost Logitech devices in Device Manager (View → Show hidden devices).
  • Try a powered USB hub or another controller — power or controller quirks can prevent the audio interface from enumerating.
  • Update motherboard chipset and USB host controller drivers; older VIA/NEC USB stacks caused similar problems.
  • Verify Windows audio services are running and the mic is selected in Sound settings.
  • Advanced: if a device entry is corrupted, remove the specific USB Enum entry under HKLM\SYSTEM\CurrentControlSet\Enum\USB after exporting a registry backup and creating a restore point; this is low-level and risky, so use caution.

If the unit works on a second PC, treat the original system as the issue (driver/USB stack). Avoid random driver-cleaner tools; prefer uninstall/reboot/rebind steps and back up the registry before any manual edits.

Recommended Answers

All 6 Replies

Member Avatar for chrisbliss18

Try right-clicking the device in the Device Manager and selecting Install Driver. Let Windows try to find the driver on its own.

Member Avatar for jimw00d

Try right-clicking the device in the Device Manager and selecting Install Driver. Let Windows try to find the driver on its own.

All ready done that, many times in fact. Still no go.

Member Avatar for chrisbliss18

After looking at the Logitech site and their support area and seeing that there wasn't any helpful information for this situation, I would suggest contacting Logitech support directly and getting suggestions from them.

Member Avatar for jimw00d

Yep, done that too. I have read that other people have contacted Logitech about this and other cameras and been told to naff off and buy any company's webcam instead. I have an external mic that works, but that isn't the point.

Member Avatar for chrisbliss18

I really don't know what to tell you. It's a real bummer that you couldn't get it to work. One thing that might give you some ideas is hooking it up to a different machine and seeing if the same problem happens.

Member Avatar for studly12

yer actually i have the exact same problem. Although I tired it on my other computer and it worked fine. Any thoughts??
Thanks.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.