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Hi I am unable to complete an installation of an Officejet 6000 inkjet printer on a home network Dell 690 workstation running . Windows 7 Ultimate 64 bit workstation. The printer had been previously connected to a Windows XP Pro 32 bit OS Dell PC. The HP CD wouldn't install the printer as it is for a 32 bit PC. I downloaded the appropriate software from HP for Windows 7 Ultimate 64 bit OS. The installation does not complete it just goes on an on. It reaches 40 per cent. I have tried posting on the HP forum but with no response. I am wondering whether I could isolate the PC from the home network and try installing it. the reasoning being at least it will rule out network issues. Has anyone any ideas as to how I can solve this issue. The registry of the Dell 690 refers to another Dell on the network and I suppose the other computers also refer to the older installation being on that PC.

Edited by ggeoff: typo

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Last Post by ggeoff
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I have an Officejet 6500 on a home network that has Windows 7 Ultimate 64-bit, Windows 8, and a couple other Windows/Linux computers. I had no problems installing the device driver about a month ago. But I installed the HP Solution Center from here, not just the printer device driver.

Did you try to uninstall the existing priter device driver before installing a new one?

Edited by Ancient Dragon

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If you are running any kind of Anti-Virus or Computer Security software (ie McAfee Internet security, Norton, etc.), disable said software and try again.

Connecting the printer to the computer, Windows 7 should automatically download the driver for it. The only thing you are installing is the extra software.

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Thanks guys I'll try these solutions. I have done so much that I can't recall what I have done. I did try disabling AVG etc but not Windows firewall. Time to retrace my steps. What is puzzling is that I don't get a New Hardware discovered response.

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Download the HP uninstall utility. It will go and wipe out any registry entries along with any remaining folders, and should fix it. Windows 7 should have found it if connected via USB, and loaded the drivers.

This is the utility http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=mp-24061-2 You have to let it run through the four stages, to do its job properly. This is the same software, but named Officejet http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=mp-49133-2 I would try the first one first.

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Thanks Greg z,

I couldn't install the printer using the two downloads the software just semed to hang. What I did find is connecting the printer using network cable to my switch works. Instead of using Add a Printer though, which didn't work, I used Devices and Printers and selected Add a Device. A menu pops up for selecting various devices including a network printer. After selecting printer Windows found the required drivers :)

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You do not install the printer with those links I posted. Read again what I posted per that software. It removes all traces of any existing installations of the HP printer software & drivers.

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Yes I understand that Greg but the downloads did not do anything- ie no progress displayed. I suppose there was something blocking it.

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