Member Avatar for nadiam

Hello. I need to do a factory reset on my lappy. Its an Asus A550C. I've tried Restarting then pressing F9 which goes to Windows Boot Manager, the only option is Windows 7 Home Premium (recovered). Then if I press F8 for advance option and choose Repair Computer it says "Windows failed to start. A recent hardware or software change might be the cause. To fix the problem: insert the disc, choose language, click repair.."

I understand Im suppose to get Windows Setup (EMS Enabled) but I don't have that option.

If anyone can help me out that would be great. thanks in advance.

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  • Latest Post Latest Post by rproffitt
Member Avatar for rproffitt

This sounds as if the factory restore system is gone. I'm running into laptops that came with 8, someone installed 7 and left the now unsuspecting laptop owner with a time bomb.

To recover you need recovery media you created when you got the laptop. If not, order them.

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