I have a hp laptop (about 14 months old) with CD/DVD drive. It doesn't read CDs. I can see the drive on my computer, but when I open it, it shows a blank CD. Rarely it opens and writes CDs . But most of the time when I try to copy files to a blank CD, normally it asks me to insert a blank CD, even when there's a blank CD in the drive.
I had Norton Antivirus, but it made the computer really slow. yesterday I uninstalled it, thinking it might help, but now I can't re-install since the drive doesn't read CDs.
I'm told to uninstalled everything in the computer and and re-install, but I hesitate since it doesn't read CDs. There are no malicious software, virus etc as far as I know, since I use anti-virus sofware and microsoft malicious software finding tool.
PLEASE HELP !!!