Member Avatar for dragonwebz

I'm new to the site, so I haven't done too much searching yet, but I appear to have a similar yet different problem than other people here. I have an HP pavilion zd7000 laptop. About 3 months ago my laptop decides to randomly shut down. When I turn it back on, the lcd screen doesn't work. I have it hooked up to an external monitor and it works after a couple of reboot trys. however, every once in a while when I have to restart my computer, the lcd screen works. But then it shuts down a couple of hours later. Now my laptop runs very hot, about 62 - 72 degrees celcius. could I be frying the ribbon cable that connects the screen to the motherboard? Or am I just missing something. I know my screen is still good, its not the brightness, and its not my fans. Help me out.

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Dani AI

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Multiple people in this thread (, ) describe an intermittent black‑screen + shutdown problem; correctly pointed out warranty is the fastest route when available. If warranty is not an option, follow a short, ordered diagnostic plan so repairs stay cheap and targeted.

Start with simple isolation (software vs hardware): update BIOS and video drivers, boot a Live USB (Linux or WinPE) to rule out OS corruption, and check system logs for thermal or driver errors. Run a memory test (memtest86+) and a disk check so bad RAM or disk I/O are not hiding as crashes.

If software checks clean up, move to hardware checks in this order: verify fans actually spin and vents are clear; clean dust and reapply thermal paste if the heatsink is dry; test power behavior on AC-only and battery-only; inspect the display hinge area and cable routing (look for fraying or pinched wires) and reseat the display connector behind the LCD. For older screens, the inverter or backlight controller can fail intermittently — swapping that part is low cost and worth trying before a full LCD replacement.

When the fault points to the motherboard or GPU (intermittent display + shutdown under load), balance repair cost vs replacement. Board-level fixes (reflow/reball) can work but are temporary and need a specialist. Back up data ASAP, avoid prolonged use if the unit overheats, and if parts/reflow cost approaches the machine value, consider replacing the laptop instead of a risky DIY fix.

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Member Avatar for DavidRyan

Are you still in your warrantee period?
If so, the simplest solution I can think of would be to give your dealer a ring.

Member Avatar for dragonwebz

unfortunately, no warranty.

Member Avatar for nfah

I've been having the same problem with my HP ZV5000us this weekend. This is a recurring problem that happens every 3 mos. My 1 yr warranty is out and when I called them and paid $99, they told me it sounded like a hardware problem, not a software problem and so they couldn't help me. I'm getting pretty desperate. Any solutions?

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