I need help on a problem. I sent my Pavilion notebook off to HP to get a hinge replaced, but I removed my hard drive before I shipped it. The Pavilion is back now, and I've reinstalled my hard drive, but when I try to boot up I get an error message 'operating system not found'.
I've looked around in BIOS Diagnostics, and discovered this: If I try a self test on the primary drive, I get an error message 'diagnostics not supported'. But if I do a self test on the secondary drive, the test runs okay, and inticates that the drive is okay.
My theory: HP temporarily installed a hard drive to test my notebook before sending it back, and my BIOS still thinks that the temporary HP had drive is my primary drive! And my own hard drive has been designated as a 'secondary drive'.
When I look in BIOS boot-up options, there is no hard drive option listed, only CD-ROM, Floppy, and Network Adapter. It's as though BIOS thinks there is no primary hard drive available ...even though MY hard drive is installed!
Can somebody please lead me from this thicket?? (I've tried -- three times!) chatting with an HP tech, but I just can't get them to understand the problem.
If I've posted to the wrong forum, can someone re-direct me?