I have a client who had hired a web developer to help him take his site to the next level. This developer moved 3 of his sites to a server that provides no tech support whatsoever. Now this web developer has sold his company and moved on to another job, leaving my client with a lot of problems. I've called the hosting company, but they refuse to help, stating they cannot give him any passwords, nor can they help him retrieve his files. They have sent me instructions on how to access the server via Putty to reset the root password, but I am unable to get past a certain point in those instructions. One of the websites cannot even be accessed - I get a Server Not Found message, although the company tells me the site is up and running (according to their pings). The scenario gets more complicated, but in short, my client wishes to move his sites back to his old host.
The sites are on a linux server, and I have a Windows computer. The only way I can (or am allowed to) access these files are via SSH, hence a need for someone who understands Putty - or has an understanding linux and can retrieve files from the server directly.
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IPaddress should create connection, although I would expect it to require root password before log in in fact for any case. Could you maybe share some of the instructions?
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