Member Avatar for thrashbeth

I am on my son's computer because mine has serious problems... I am running Windows ME and IE 6.......... I keep getting the cannot display page error....... My 56k dial up connects fine but it seems to stop recieving shortly after I connect, it seems to be sending fine...... Usually stops about 300 Bytes received........ I have tried to delete a couple of spyware dll files but I can't change their attributes and it says that they are being used at the time...and can't be deleted.....I am a self taught user and may be missing something really easy .......anyone have an Idea what to do.... I also get a popup error when I boot saying something like UJETEW.dll has caused an error in explorer and if I close it I lose my desktop.....It use to work ok if I just drug it out of the way.........but I think my trying to fix this stuff I have made things worse......... Thanks ......by the way.......I am starting to suspect that "Steven" was the one who built this &*%$ DELL..... Inspiron8000. :cry:

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For the system described by (Explorer crashing on UJETEW.dll, dial-up connecting but receiving stops around ~300 bytes, and a DLL that cannot be deleted), these symptoms are consistent with a malicious shell/DLL hooked into Explorer plus a damaged Winsock/LSP or proxy hijack. Because the DLL is loaded into Explorer and is crashing it, removal must be done from a minimal environment before Explorer loads.

Immediate, practical steps:

  • Disconnect the modem/line to stop any further network activity.
  • Boot to Safe Mode (F8) and run the System Configuration Utility (msconfig) to disable unknown startup items so the DLL does not load.
  • From Safe Mode, unregister the DLL then remove it if possible: regsvr32 /u "C:\path\UJETEW.dll" and then delete or rename the file. If deletion still fails, delete it from clean media (rescue disk or Live CD) so Windows is not locking the file.
  • Use the Windows ME registry backup utility to roll back if needed: scanreg /restore (choose a restore point from before the problem).

Network and scanning steps:

Follow-up and fallback:

  • As suggested, capture a HijackThis log for detailed analysis and note any lines mentioning UJETEW.dll, Run/RunServices, Winlogon, or unusual Browser Helper Objects. Include those lines when seeking help.
  • As noted, if the infection cannot be reliably removed, back up only personal data (scan those files before restoring), wipe the drive and do a clean Windows install. Because Windows Me is long unsupported, consider moving to a maintained OS to reduce future risk.

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Member Avatar for alc6379

Um... this isn't Dell's fault. In fact, when you have a software problem, it's never the manufacturer's fault. Heck, your system is what, 2-3 years old now? If this is when you've started having problems like this, then that's a good track record.

Have you tried some of the suggestions in the sticky threads at the top of the security thread? Specifically, the one entitled Helping Yourself. If that doesn't fix your issue, and you've got spyware, you may as well back up your data, locate your system's original installation media, and reinstall Windows on the machine.

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