Member Avatar for LukeSkywalker

it just doesn't work anymore, i go 2 open a new window, a new window opens ,but just freezes and but doesn't load, please help

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  • Latest Post Latest Post by TallCool1

Dani AI

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Quick expert addendum to the thread: the OP () reports Internet Explorer now works but the AOL client still opens a new window that freezes. As pointed out, the AOL browser is a wrapper around IE, so once malware has been ruled out (good call by ), the fault usually sits with AOL’s own components, a browser extension/toolbar that the AOL shell loads differently, or an inter-process conflict between the AOL client and Internet Explorer.

Practical isolation checklist (follow in order):

  1. Reproduce and observe: note exactly which action hangs (menu "New Window", a link, a popup), then open Task Manager while reproducing and watch process names (AOL, iexplore), CPU/disk activity, and whether a new iexplore.exe appears or a single process stalls.
  2. Run the IE engine without extensions: launch the IE engine with extensions disabled (a "No Add‑ons" run) to see whether an add‑on is involved; if that clears the hang, the culprit is an add‑on/toolbars.
  3. Disable AOL add‑ins/toolbar integrations: temporarily turn off AOL toolbars, IM/browser integrations or third‑party security toolbars the AOL client loads.
  4. Check from a clean environment: try Safe Mode with Networking or a new Windows user profile—if AOL opens fine there, the problem is profile or startup‑item related.
  5. Repair the AOL client before touching IE: use the AOL repair/reinstall option (or reinstall the AOL client) because the wrapper itself often becomes corrupted.
  6. Inspect Windows Event Viewer (Application) for error entries timestamped when the hang occurs—module names in those entries point to the failing DLL/component.

A useful follow‑up post should include Windows version and service pack, exact AOL client build (Help → About), precise reproduction steps, what Task Manager shows during the hang, any Event Viewer error text, and recent anti‑malware scan results (or a current diagnostic log if comfortable sharing). Caution: avoid untrusted "fix" utilities and back up the system before registry or deep system changes.

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Member Avatar for zenfulcreations

Are you running virus protection?
Have you updated your DAT files, and done a full system scan?

If you have no virus protection, do an online scan:
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

.... and get virus protection.

If you don't find that a virus is your problem, check your system for malware:

AdAware -
SpyBot -

Install, Update and Run both. Remove whatever it finds.

Let the techs check it after that, so go get:

Hijack This - http://www.spywareinfo.com/~merijn/files/HijackThis.exe

Install, Run and post your log here for assessment.

Member Avatar for TallCool1

it just doesn't work anymore, i go 2 open a new window, a new window opens, but just freezes and but doesn't load.

Have you tried opening an Internet Explorer Window? If so, what happens?

Since the AOL browser is built on IE, this will tell us useful information.

Member Avatar for LukeSkywalker

yea , there was no virus, but what is malware?

Member Avatar for LukeSkywalker

I fixed my IE problem, can now use it , however still cannot open a new window on aol

Member Avatar for TallCool1

yea , there was no virus, but what is malware?

Malware is a general term for nasty software, which includes viruses, Trojans, worms, hijackers, spyware, and (to a lesser extent) adware.

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