thank you soo very much for trying to help me,
yes i can still access safe mode , my task bar at the bottom is white all the way
across the bottom, not allowing me to access task manager, nor will ctrl alt del
allow for it to bring it up.
shutting off explorer is not possible, nor is it possible for me to access user
accounts to change passwords.user accounts opens to a blank white page.
on my desk top i am able to open a couple of my graphic programs and one bps
spyware as it is in a folder as my document folder but the anti hacker part of
bps will not open, nor am i able to open any text files or install anything
even in safe mode
but when in safe mode i started right clicking icons and opening properties
and when in my antivirus properties at the top tabs say genral shortcut &security
under the security tab i am seeing group or user names one being - account unknown
[S-1-5-32-547] when i clicked to remove it says i must stop permissions from
parenting , when i click advanced at the bottom it opens also to users and the
permission for account unkknown says "Special" it is a single head at the right
side of it with a question mark
the other user names are Administrator(myname/Administrators) - Everyone- SYSTEM -
Users(computername/users) at the right are all double heads
i have not touched anything it is still open on computer, in safe mode.
i do have them combo.exe but again when i click it it says failed
to start because the application configuration is incorrect.
the remote control connector i found in my document files was not put there by me, nor was it there before this
i was running aol 8 when this happened and when i open it and look at options
for the connection i am seeing one that says home network which was not there
i searched the net for stand alone programs and found one i am able to use
WinTools.net Professional. it would not allow me to delete files but i was able to
delete them one at a time and deleted all of them. this program also allowed me access
into my registry - while i was deleting i found "Schlumberger" files - Clisd #, it looks as
this company has networking - as well as i found 2 files "BankTemplate.CBank Template
and BankTemplate.CCriteria with Clsid files-CE931825-D26E-11D7-AD61-0010DC1E3D0B
i do not do any banking online nor have i ever.
i did look in my windows system 32 file and yes i see that mstsc - what i found in my
document file looks just like that but under it was the word "default".
i am sorry it took a day to answer this but it took a whole day to find a program that
would start and to remove the entries one at a time.
i did use my lap top to change user passwords if this helps but could not do it on the other
i thank you soo much for taking your time to read all this and trying to help