One of our users has reported that he cannot get web pages through internet explorer.
On first inspection I could not see any faults, it has full internet connection, it can ping the website he is trying to view and he can retrieve emails through Outlook express.
I ran CCleaner, registry fixes and IE7 fix to repair any ddl's but no joy.
I then installed Firefox to see if I could access the website bit again no difference.
All other users here can access this website.

Any ideas?

10 Years
Discussion Span
Last Post by sittas87

Ill just rephrase what you said(no disrespect)
-you say all configurations is in tact within IE- connection options
-you ping and get successfull packets sent and receive
-Configurations on network settings itself(TCP/IP) is accordingly

what you can also check:
-on the server side check if his account to access internet isnt locked out. no more permission
-set all IE options to default firewalls etc in IE options
restart after changes


Hi, thank you for all of your suggestions.
I had already tried these but did double check I had once you suggested them but it still didn't work.
I actually fixed it just on a hunch, I uninstalled Kaspersky and it worked!
Had so many problems with this anti-virus, I should have known this would be to blame again.
Reinstalled it and restarted and it works perfectly.

Thanks again.

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