Not sure if anyone here can help me as this is a company laptop, but I had a lot of work to do over the holiday weekend and now I cannot even get to my desktop much less my email and work files.
The last time my Dell laptop worked, I had created my VPN tunnel and replicated my Lotus Notes. Since I wanted to access the network drives, I needed to reboot the computer so that the tunnel could recreate before I logged in so that the logon scripts would then run and I can see my network. Anyway, so I checked the box that is supposed to create the tunnel before I log on and then I restarted the computer.
I did NOT disconnect from my tunnel before restarting.
As Windows began to run, I get the blue screen of death with the error: STOP: C000021a Fatal System Error. The winbdows logonb process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000). The system has been shut down.
I am able to get to the logon screen if I boot to Safe Mode, but for some reason, the computer tells me my password is incorrect. I tried "Last Known Good configuration" and get shut down.
The ONLY thing I did differently to this computer was not disconnect my tunnel before restarting. So what happened? Is it stuck in a loop trying to create a tunnel before allowing me to logon?
Can I fix this, or is up to my *cough* MIS dept (god help me).