Member Avatar for akyra83

i have a compaq presario v3019 and it wont turn on, it will stay like for hours then later when i push the power button again, the screen is still black but the power button is on, the wireless light is on, all the lights are on, I can even hear it running but the screen is always black. I'd appreciate any suggestions/help

Thanks!

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  • Latest Post Latest Post by Cluclu

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Short, practical primer (this thread’s posts date from Feb 2008, so some advice below adds modern recovery options):

A black screen while the laptop seems to be running — lights, fan, wireless LED, HDD activity — usually narrows to three buckets: (1) internal display/backlight or display cable failure (a faint image seen with a flashlight points to a dead backlight/inverter), (2) intermittent hardware contact (loose RAM, ribbon cable or battery/EC issue — the “slap to start” hint), or (3) disk / OS corruption or persistent malware that prevents a normal boot. Quick triage should separate “no video” from “no boot” before replacing parts. (ifixit.com)

Suggested, safe sequence (least-invasive first):

  • Power‑cycle/hard reset (remove AC and battery if removable, hold power ~15–30s).
  • Attach an external monitor (or toggle the display hotkey) to see if BIOS/POST appears.
  • If comfortable opening the case: reseat the RAM and the HDD/SSD caddy and check the display ribbon connector.
  • If Windows reaches recovery or Safe Mode, run chkdsk C: /f /r (schedule at reboot if prompted) and sfc /scannow (run DISM first on modern Windows). These steps repair filesystem and system-file corruption without immediate hardware replacement. ()

About the DWH*.TMP messages in the thread: files named like DWH###.TMP have been widely reported as temp items created/rescanned by Symantec/Norton DefWatch; repeated quarantines can appear as re‑detection loops rather than direct proof of a failing drive. Still, a flood of temp errors plus boot problems raises two concerns: active infection or on‑disk corruption. Run an offline rescue scan (vendor rescue USB or Windows Defender Offline) and check drive health with SMART (wmic diskdrive get status) or a tool such as CrystalDiskInfo; if SMART is not “OK,” back up immediately. (knowledge.broadcom.com)

Data-first guidance and next steps:

  • If SMART or chkdsk shows many bad sectors or reallocated sectors, clone or copy irreplaceable files now (USB–SATA adapter or bootable Linux/WinPE).
  • If external display works but internal doesn’t, the likely fixes are reseating/replacing the LVDS/eDP cable or screen assembly (backlight/inverter). If the HDD is failing, replacement is cheaper than risky repairs. When uncertain, professional diagnostics will avoid accidental damage. Author notes: ’s disk‑check direction and ’s power‑reset idea fit this ordered approach; the steps above expand them into recoverable, data‑first actions. (cristaldisk.com)

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Member Avatar for lordx78

Is your laptop still under warranty. Need ans to proceed to next step.

Member Avatar for akyra83

no it expired four months ago, my laptop is one year and half old. Today i had wait a couple of hours to turn it on. Funny i had to slap it to turn on a couple of times lol. When windows restarts..i get a blue screen (not blue screen of death) saying that ...missing some file in C drive and it gives me like hundreds of lines with the same message but with different numbers at the end of each line.

Member Avatar for lordx78

Ok. Once you manage to get into the windows, go to My Computer, then select your C drive, right click then choose tools properties, then choose tools, then choose check now then tick the both option there and try to restart your pc.

Member Avatar for akyra83

thanks for the quick reply. I did what you asked but my computer wouldnt restart, it just stayed off like always. I've finally managed to turned it on and it said "clean disk"
Later on i got the same message...hundreds of these but with different number after "DWH" this time i wrote it down

MISSING: \DEVICE\HARDDISKVOLUME1\WINDOWS\TEMP\DHW 456.TMP

It looks like i have viruses and i run my antivirus and all those files which are ridiculously high were put in quarantine.

Member Avatar for lordx78

I not very sure about this, but last time I saw this kind of error msg, means you have to change your hardisk. Can you try changing your hardisk, just to double confirm whether the laptop is physically damaged or software problem.

*Not necessary to purchase a new hardisk, If you could borrow one

Member Avatar for mjdodd

have u tried ompltey removng th bttery and then pushing the smlll reset button hiddin on hteback of the machine. make sure you have main/ transformer plugged n on restart?
M

Member Avatar for akyra83

Thanks for the help! I've managed to fix it somehow :)

Member Avatar for Cluclu

I have a compaq laptop and it was having the same problem. My just stays black and I have no idea what is wrong with it. I scanned it for virus and it says it doesn't have any. I gaved up on it and bought myself a mac! My sister now wants my compaq but I have no idea how to fix it!

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