I found the post below dating from April 2006 but there were no replies. I've got the same problem. I started to watch the latest Little Britain programme on the BBC website when the whole thing froze up. The sound was ok but the screen froze. After a long time doing all the usual things, ctrl/alt/del etc, nothing would change so I had no choice but to unplug the computer, count to 20 and then plug in again. But, as the post below states, the same thing happened to me. I tried every option and it would try to start up but then go back to the 'We apologise....' screen.
I even tried reinstalling the Dell Windows XP CD but again it got so far and when it asked me to 'ENTER=continue, R=Repair, F3=quit' nothing happened and I had to unplug it again.
I downloaded over 200 photos from my camera this morning and then deleted them from said camera. I just know I'm going to lose the lot!
Can anyone help please?
Yours desperately and has problems functioning in normal everyday situations when computer isn't working......
April 2006 post from another user:
"No matter what option I choose (load in safe mode, last known good configuration, ect), the computer just loads the XP start screen, then restarts back to the 'inconvenience' screen . I've left the computer off all night, unplugged all my ports, everything, but nothing works.