Member Avatar for phios

I've ran norton, Ad-Aware, and Spybot. Cleaned a lot of crap out, but still can't seem to get IE to work properly. It will shutdown as soon as I click a favorite or a link on a page (must click twice). Also, it seem to be at the same time, my brother's computer IE won't load a .htm, or .html page and instead gives him a "file download" prompt for the page, even if the page is "default:blank".

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Short summary and likely causes: ran multiple anti‑spyware scans and tried re‑registering IE components, while later reported the same crash in IE7 after trying that. When DLL re‑registration doesn't fix an IE shutdown on link clicks, common causes are third‑party add‑ons/toolbars, a corrupted user profile or IE settings, damaged system files, or non‑Microsoft shell/context‑menu extensions — less commonly, a remaining malware component or a conflicting security product.

Practical isolation steps (fast, non‑destructive): start Internet Explorer with add‑ons disabled to see whether an extension is the culprit:

iexplore -extoff

If IE behaves, disable toolbars/add‑ons in small groups (Tools → Manage Add‑ons) and retest until the offender is found. If the crash continues with add‑ons off, try resetting IE to defaults (Tools → Internet Options → Advanced → Reset) and reboot.

System checks and deeper troubleshooting: run the System File Checker to repair corrupted Windows/IE files (may request the Windows CD on XP):

sfc /scannow

Inspect Event Viewer (Application/System logs) for the iexplore.exe faulting entries and note the faulting module or exception code — that detail greatly narrows the diagnosis. A clean boot via msconfig (disable non‑Microsoft services/startup) and testing in Safe Mode with Networking will reveal whether a startup program or service causes the crash. Creating a fresh Windows user account is a quick way to detect profile corruption. Shell/context‑menu handlers can also crash browsers; tools like ShellExView can help identify and disable non‑Microsoft handlers.

When to escalate or reinstall: if none of the above isolates the problem, repair or reinstall IE (or, as a last resort, Windows — which helped ’s brother). Back up data and create a restore point before system or registry changes. For targeted remote help, capture the Event Viewer fault details and a system log (as suggested) so responders can point to a specific module rather than guessing.

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Member Avatar for phios

Well, update, I fixed my brothers computer... Had to reinstall windows XP, but at least it works now. My computer still doesn't allow me to use internet explorer. Which isn't really a bad thing, now that I've gotten use to Firefox, but it is somewhat annoying.

Anyone have any idea?

Phios

Member Avatar for caperjack

This problem could occur because of Spyware , go on over to the Security section of this fourm and post you problem along with a hijackthis log .
Spyware & Trojans and Other Nasties
,,,,,,,,,,,,,,,,,,,,,,,,
Please Don't post the hijackthis log in this section Thanks .
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Please do this.
Download 'Hijack This!'. HijackThis
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!


1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

5. POST the new log in this thread using 'Add Reply'

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH

Member Avatar for helloimtim

This may work for ya. Go to start,run type in regsvr32 Urlmon.dll. Notice the space between 32 and urlmon. That needs to be there. Someone please correct me if I am wrong on the dll file. Here are a few others using the same process I found to help. Mshtml.dll Actxprxy.dll Oleaut32.dll Shell32.dll Shdocvw.dll. Run each process seperate. Do the Urlmon.dll Then regsvr32 Mshtml.dll. A space needs to be between the 32 and the dll file. Reboot and give it a shot. Maxthon browser is almost like ie6 with tabs and does not have alot of the same issues as ie6 :). Just rember each dll file seperate. You will recive a pop up window saying sucess. Each dll file I think needs to be capatlized. Please someone correct me if This information is wrong. It sure worked for me though.........peace........im out.......Ps. The maxthon browser is free. Maxthon.com

Member Avatar for Mayr

This may work for ya. Go to start,run type in regsvr32 Urlmon.dll. Notice the space between 32 and urlmon. That needs to be there. Someone please correct me if I am wrong on the dll file. Here are a few others using the same process I found to help. Mshtml.dll Actxprxy.dll Oleaut32.dll Shell32.dll Shdocvw.dll. Run each process seperate. Do the Urlmon.dll Then regsvr32 Mshtml.dll. A space needs to be between the 32 and the dll file. Reboot and give it a shot. Maxthon browser is almost like ie6 with tabs and does not have alot of the same issues as ie6 :). Just rember each dll file seperate. You will recive a pop up window saying sucess. Each dll file I think needs to be capatlized. Please someone correct me if This information is wrong. It sure worked for me though.........peace........im out.......Ps. The maxthon browser is free. Maxthon.com

Geesh! This was written 3 years ago!! Is there a time warp around here??
Well, Tim, I did all the above changes and my IE7 still shuts down when I click on a link or action on a web page. WTHeck? I don't know what the problem is or what to do about it. (And I can't believe I did the suggestions mentioned without knowing anything about helloimtim!)
ANY IDEAS??
Mayr :icon_sad:

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