Member Avatar for LouA

I made several attempts to install the update to the above version, It has many updates to it including MS office, Outlook and the msn messenger service. Most of the time this isn't a problem at all. The program completely installs to 100% but then backs itself right out. I have windows XP PRO sp3, ZA, and NAV. All programs are closed during installation. So I figure nothing should be blocking me out of this install, but evidently, something is at the time. I run version 8.5.1302 without a problem. Thank you

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For an installer that appears to reach completion and then "backs out," the Windows Installer is usually detecting a post-install failure and rolling the transaction back. described that symptom; was right to try a fresh installer. If simply rerunning the package does not help, collect a verbose MSI log and follow a short diagnostic sequence to find the real cause.

Enable verbose MSI logging and install the MSI directly so you can read the failure point. Example (run from an elevated command prompt):

msiexec /i "C:\path\setup.msi" /L*v "C:\Temp\msilog.txt"

If the installer is an EXE bootstrapper, extract the MSI first or get the full offline package. Open the generated log and look near the end for "Return Value 3" and for Windows Installer error codes (1603, 1618, 0x80070005, etc.). Those codes point to permissions, another installer running, files in use, or access-denied conditions.

Do these next: perform a clean boot (use msconfig to disable non-Microsoft services and startup items), temporarily disable security software, uninstall any prior broken installs of the same product, check Event Viewer (Application log -> MsiInstaller), and run sfc /scannow. If logs show 1603, ensure no file is locked and run the installer elevated; if 0x80070005, verify folder permissions and ownership. Create a system restore point before any registry edits or third-party registry cleaners.

If the verbose log identifies a specific failing action or file name, search that string and use the corresponding Windows Installer error documentation to guide the fix. Microsoft docs for the msiexec options and common MSI error codes are useful references:
Windows Installer command-line options
Windows Installer error codes

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Member Avatar for cohen

Download it from here and then try.

Good Luck,

Cohen

Member Avatar for LouA

appreciate ur reply, problem is already solved and btw, I use registry mechanic. thank you again

Member Avatar for cohen

No Problems.

If you have any future problems, please return to Daniweb :)

Cohen

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