Please can you assist or advise to this issue:
I have a user on Windows XP Pro, SP3, Ms Office 2000- Outlook (2003). Sometimes when he opens Outlook and word at the same time he gets the message or error below:
Faulting application winword.exe, version 126.96.36.19917, faulting module winword.exe, version 188.8.131.5217, fault address 0x00687673.
Solutions I have applied:
Disk clean up, renamed Word in registry and ran Ms Office repair. This normal fix the issue then works for while and the issue returns again.
Any suggestion or ideas how to resolve this could be very simple thing I just don’t know how to resolve it?