Member Avatar for msnhelp

My Live Messenger is stuck in a constant state of signing in, the green and blue guys keep flashing, but do not sign in. I can't even cancel the signing in. when I close it and re-open it immediately says reconnecting, although I don't have it set to automatically sign in, and when I click cancel, it changes to signing in, and then when i click on cancel it has no effect. My AVG is updated, and it says the computer has no virus. What can I do?

  • 2 Contributors
  • 2 Replies
  • 107 Views
  • 7 Hours Discussion Span
  • Latest Post Latest Post by msnhelp

Dani AI

Generated

Brief note for and others seeing a Messenger client that keeps looping on "signing in": 's reinstall idea can fix many cases, but persistent sign-in loops are often caused by a smaller set of environment issues. The following targeted checks diagnose those causes without repeating a full reinstall.

Recommended diagnostics:

  • Restart the Windows Live ID Sign‑in Assistant (service name: wlidsvc) via Services (services.msc) and set it to Automatic.
  • Verify system date, time, and time zone (certificate-based sign-in fails if the clock is far off).
  • Inspect Internet Explorer proxy/LAN settings (Messenger uses WinINet); incorrect proxy settings will prevent sign-in.
  • Check the hosts file (%windir%\System32\drivers\etc\hosts) for entries that might block Windows Live servers and remove any suspicious lines.
  • Temporarily disable third‑party firewall/antivirus or whitelist the Messenger process to rule out blocking (re-enable protection afterward).
  • Force Messenger to rebuild its local cache by renaming the local data folder: %localappdata%\Microsoft\Windows Live\Messenger (Vista/7) or %USERPROFILE%\Local Settings\Application Data\Microsoft\Windows Live\Messenger (XP). Back up conversation/history files first.
  • Try signing in to the account via web mail to confirm credentials and check for locks or captcha challenges.
  • Check Event Viewer (Application/System) around the time of the failure for error entries and note any error codes.

Cautions: back up chat history and contact exports before removing local files. On corporate or school networks, proxy/firewall rules may require help from the network administrator. If logs from Event Viewer or the Sign‑in Assistant are available, they narrow down whether the problem is local or account/server side.

Member Avatar for thewebhostingdi

I would suggest to un-install the messenger and download the latest version of live messenger and install it. It should fix the problem.

Member Avatar for msnhelp

I'm going to try that, thanks

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.