Member Avatar for Jencathen

Hi!

My problem is periodically I'll be browsing using either IE or Mozilla Fire Fox and it will suddenly give me an error page. I still have access to Ventrilo and other online games i.e. World of Warcraft.

Once I reboot my computer though all is okay. My husband is also connected through the same wireless connection and he does NOT have these issues.

Thanks for any assistance.

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  • Latest Post Latest Post by kaninelupus

Dani AI

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— the symptom you described (browsers lose web access while games/voice stay connected; reboot fixes it; other household PC OK) usually means the network link itself is fine but something at the OS/browser level is breaking (name resolution, proxy/HTTP interception, or a socket/config issue). As asked, note the machine make/model and any third‑party security or VPN software you have. Responding to , the following quick checks will help pin it down.

When the problem happens, run these from a Command Prompt and note which ones succeed or fail:

ping 8.8.8.8
ping www.google.com
nslookup www.google.com
tracert www.google.com
ipconfig /all

Interpretation: if ping to 8.8.8.8 works but ping www.google.com or nslookup fails, it’s DNS. If both fail, it’s a routing/link issue. If IP-level tests work but browsers still error, look at browser-level settings (proxy, extensions, or browser profile) or HTTP interception by security software.

Troubleshooting steps to try (in order of risk):

  • Flush and renew DNS and, if needed, reset sockets:
    ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset

    (Admin rights and a reboot are required; netsh int ip reset can clear static settings.)

  • Check browser proxy settings (Internet Options → Connections → LAN Settings for IE/Windows; Firefox/Chrome network settings) and disable any proxies/auto-detect to test.
  • Run the browser with extensions disabled or create a new browser profile to rule out add-ons.
  • Temporarily disable any “web protection” feature of security suites; they sometimes block or proxy HTTP(S) and misbehave.
  • Boot Safe Mode with Networking or create a clean user account to see if the problem follows the machine or the profile.
  • Check Event Viewer (System/Application) for networking errors at the time the issue occurs.

For the immediate quiz workaround: use a wired connection or a phone hotspot, or run a portable browser from a USB stick to avoid local profile/add-on issues. If the above tests are done, post the ipconfig /all and results of the ping/nslookup so others can interpret them and suggest next steps.

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Member Avatar for Jencathen

Anyone? This problem is really affecting me as I'm taking an online class which I have to do quizzes online which are not allowed to be started and then stopped. I already stopped once during a quiz because the browser went offline.

Member Avatar for Scooby1

Are you still having the problem?

Member Avatar for kaninelupus

Check and update your Wireless drivers (including Wireless LAN).

What is your system's make and model. The reason I ask this is that some OEM's (HP in particular) just love to pop in their own Wireless management utilities, which can create more problems that they actually rectify

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