my gateway laptop crashes whenever i copy a file. it has issues and only opens in safe mode - it stops in the middle of booting in normal mode. i have about 20gb worth of unbacked files there, most of that pictures, and want to get them off before i do a total system restore and reset it to factory settings.
however, when i try to copy a file larger than 5 mb, the whole thing will freeze. then it will flash to a black screen with the words 'safe mode' on the bottom and just stay there forever. i can copy smaller files fine, like all of my notepad and word files and even smaller photos. but anything over 5 mb just kills the system.
its beyond ridiculous, its like catch-22: can't wipe the comp until i get my files off, cant get the files off bc camp has to be wiped to work. is there something i can do, fiddle around with some settings or something, just to copy my files off? i think that the memory overload just kills the system - its not the copying that is the issue but rather that when something is too big, its too much for my laptop to handle. can i do something about that?
many thanks for your help.