I have recently had trouble with Genie-Soft backup software. I was trying to complete a multi session backup (5GB) and it completed one disc, prompted for disc 2 and then no further prompts. It just continued writing to disc2.
They tell me I need to back up my firmware. I am not sure what they mean by this and their explanation hasn’t helped me.
I have Nero 18.104.22.168 installed on my computer and my CD-RW Burner is Imation. I used the Nero Info tool which showed [1.0] G:\CD-RW CDR 6S52 in the top left of the box and Type: CD-RW Recorder and Firmware Version: CDR 6S52.
I went on to the Nero site which states they will not accept responsibility for any firmware updates.
I haven’t a clue what I’m supposed to do now. It’s taken me ages to get this far and in all honesty, I don’t really know what I am doing. Is the firmware update supposed to be for Nero or Imation. Can anyone help me?
My OS is WinXP Pro