Tried numerous times to install Scanjet 5590p into both XP and Vista after reformatting them. When scanning to e-mail program, it shows as default Outlook Express, but scanner cannot find the e-mail program. All my trials and attempted solutions failed, but I think the problem is the connection between the scanner and computer - the computer does not find the scanner, although it shows "Found new Devise".
With Vista I have the same problem, only that here the scanner does not recognize the Windows Mail as my default e-mail and goes automatically to Outlook. I do not use outlook - only Windows Mail.
The scanner used to work perfectly in both machines which are set up as a network.
I am totally lost - can someone help??