Member Avatar for knahal

I have windows XP on my computer and every time i load msn 6.2 my os crashes and windows reboots...I don't know whats wrong with it....and its really annoying.

any suggestions? - leave a post

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Dani AI

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This looks like an application-versus-system conflict: reports that only MSN 6.2 triggers a full OS crash, which usually means an MSN component is touching a buggy driver, shell extension, network layer or codec. Earlier suggestions from , and (reinstalling, scanning for malware, checking logs) cover the basics — the steps below focus on isolating the offending component and collecting useful diagnostic data so responders can be more specific.

  1. Boot into Safe Mode with Networking (F8). If MSN runs there, the problem is likely a third‑party service/driver or startup item. Perform a clean boot (msconfig) to narrow which non‑Microsoft service or startup item causes the crash.
  2. Test with a fresh user profile. A new profile that runs MSN normally points at a corrupted profile or per‑user setting.
  3. Capture the crash details. Disable automatic restart so the STOP code (and any driver/module name) is visible. Enable minidumps and analyze them with a dump viewer (BlueScreenView) or WinDbg to identify the offending driver/DLL — that usually points directly to the culprit.
  4. Repair system and network state: run system file check and reset the winsock/catalog if MSN touches the network stack.
sfc /scannow
netsh winsock reset

Also consider disabling non‑Microsoft shell extensions (Autoruns/ShellExView) and temporarily removing webcam/codec/filter drivers — MSN often loads multimedia/network drivers that can crash the system. Make a restore point before changing drivers or registry settings.

Useful diagnostic details for further help: Windows edition and service pack, exact MSN build (6.2.x), whether the crash happens on launch or after sign‑in, the STOP code/faulting module from the blue screen or minidump, and any related Application/System Event Log entries.

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Member Avatar for Puckdropper

Don't use MSN. Use Trillian instead.

You can change the behaviour of windows so it doesn't reboot on errors, somewhere in the control panel.

Member Avatar for knahal

...my computer doesn't crash on errors...its just when i try and start MSN it crashes...and i wanna use msn not trillin or whatevr that program was...i like msn but yeah i wanna use msn 6.2...right now im using windows messenger which is pretty gay...but yeah anyone know whats wrong with it? i've ran anti-virus / adaware thinking it was a virus/spyware which was restarting but it wasn't...anyways im so lost and p'd off!!! can someone please help :(

Member Avatar for caperjack

pretty gay

I guess those two words go together!

Windows reboots when load MSN Messenger

Do you when you are starting msn or when you are installing the program

Member Avatar for caperjack

You can change the behaviour of windows so it doesn't reboot on errors, somewhere in the control panel.

Actually its right click
on mycomputer /properties/advanced /Startup and recovery /settings .
Check it to make sure it set to write a events to system log .check the log to see the error.
......................................
Info on reading logs

Member Avatar for Catweazle

I suspect you have deeper problems on your system than simply MSN Messenger.

Run up to date AntiVirus and Adware/Malware/Spyware removal tools (see the link in my sig for advice). Then reinstall Internet Explorer (get it from the Downloads section of Microsoft website or from a Computer magazine cover CD) and see if that corrects your problems. You could also try uninstalling then reinstalling MSN messenger.

Member Avatar for Puckdropper

Have you downloaded the latest updates from Windows Update? Sometimes a fix breaks something else so they fix that...

Member Avatar for knahal

....nothings worked yet out of that advice...and i think its just MSN cuz everything else on my computer works accept for that

Member Avatar for caperjack

So!uninstall MSN 6.2 and then reinstall it maybe !

Member Avatar for Puckdropper

You may want to redownload MSN... sometimes a download gets corrupted in just the right place to make it useless. (But it still appears to work...)

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