Member Avatar for flash_writer

Try this one: I have a HP Pavilion dv5215us; running the Media Center Edition of XP. I booted up the machine this morning and it nearly got through the startup but because the battery life sucks (and I didn’t know that the AC Adapter wasn’t plugged in... I have one of those AC Adapters that doesn’t connect quite right unless you mess with it a lot… and this is the 2nd one I’ve had), it shut down without warning.

Now when I turn it on, it displays the HP logo, goes to the Windows XP screen briefly, then reboots. I disabled the Restart Bootup on Error, and now it displays the Blue Screen of Death with the following message at the bottom: STOP: 0x00000024 (0x00190203, 0x86F63828, 0xC0000102, 0x00000000) and locks there. Rebooting does nothing but start the same thing boot, reboot until I F8 into the configuration menu. I’ve tried every option on there, booting up in the various safe modes changes nothing. When I start it in Safe Mode with the Command Prompts, it stops at the MUP.SYS line before rebooting again.

Now the complicated part. For whatever reason, the computer is not recognizing the CD-ROM drive either. Something I didn’t notice until a couple of days ago. It recognizes no CDs, DVDs or anything. I have not had the chance to troubleshoot this issue before this happened

I ran the HDD test in the BIOS, and it is fine. I know that I may need to reimage the thing, but I’m not even able to get it to read a boot disk to back up the files before getting started.

Any suggestions on how to handle this? Thanks.

--Michael

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Brief expert summary and a safe, practical plan.

STOP 0x00000024 is an NTFS file-system error and the boot log stalling at MUP.SYS means the kernel got through early drivers but failed while opening the filesystem. With the BIOS HDD check passing, the highest priority is preserving user data before attempting repairs that can make corruption worse.

Immediate data-rescue steps (in order of safety):

  • Power down, remove the battery and AC, then remove the hard drive.
  • Attach the drive to a working PC with a SATA-to-USB adapter or an external enclosure and copy critical files first (do not run repair tools before backing up).
  • If removal isn’t an option, create a bootable USB live distro on another machine and mount the NTFS partition read-only to pull files to an external disk.
  • If read errors appear, stop normal copies and consider imaging the disk to a file first (avoid writes); professional recovery is preferable when hardware failure is suspected.

Repair steps once data is safe:

  • From a Windows Recovery Environment or XP Recovery Console run chkdsk /r on the affected partition (after backup).
  • If boot sector problems exist, use fixmbr/fixboot only after imaging.
  • Corrupted system drivers (NTFS.sys) must be replaced with the exact OS/SP version or repaired via a repair install—mixing service-pack levels causes more problems.

Notes on the other symptoms:

  • An optical drive missing from BIOS is usually a hardware fault; reseat or replace the drive or use an external USB optical as a workaround.
  • Intermittent AC/power jack (as suggested) can cause sudden power loss and NTFS damage—repairing that connection or using a reliable adapter is essential.
  • The suggestions by about external/USB boot methods are the correct workaround for data access when the internal drive/optical path fails.

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Member Avatar for Xlphos

First, does your laptop detect your CD drive? If yes have you got the CD drive at a higher boot postion. If no then you may want to use an external one.

I think XP may be corrupted try repairing it using the XP CD.

If none of our suggestions help contact HP for help.

Member Avatar for flash_writer

Nope. It doesn't detect the drive at all. I'll have to see how it works with an external drive otherwise I'm out of ideas. HP suggested re-seating the HD; which I did with no change.

Member Avatar for Xlphos

You could get an usb SATA cable and copy any data from it to another hard drive, you could also try to replace the MUP.SYS.

Or you could get a linux live CD say ubuntu, and create a bootable USB memory stick and use this on your laptop to get your files.

One more thing have you tried booting without the CD Drive attached? Take it out and try it again.

Member Avatar for caperjack

I have one of those AC Adapters that doesn’t connect quite right unless you mess with it a lot… and this is the 2nd one I’ve had)

its most likely the power jack (soldered to the motheboard) that is the problem here and not the adapter

Edited by happygeek because: fixed formatting
Member Avatar for caperjack

you could also try to replace the MUP.SYS.
.

if it shows mup.sys then it loaded it ,its' the next file in the list thats' causing the stall, usually the video driver!!

0x00000024: NTFS_FILE_SYSTEM
(Click to consult the online MSDN article.)
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

from this site
http://aumha.org/a/stop.htm

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