I've had trouble ever since renewing (downloaded, no disk) Norton Anti-Virus in Dec, but now computer won't open properly or allow me internet access (Windows Explorer; I have Dell computer, Windows 98 SE). I am using computer at work to do this. Excuse my layman language, I am not super knowledgeable in computers, but can walk thru some things. Computer opens to black screen and says (Copied from another thread): "The Windows Registry or SYSTEM.INI file refers to this device file, but the device file no longer exists.
If you deleted this file on purpose, try uninstalling the associated application using its inunstall or setup program.
If you still want to use the application associated with this device file, try reinstalling that applicatin to replace the missing file." Then it shows C:\Windows.....Nortonxxxx on line. I have not deleted anything so don't know what happened. I have on computer Norton Anti-Virus, Zone Lab fire wall, Spybot; use my DSL connection to internet with Windows Explorer. Also have Mozilla (?) for internet connection/browser??? but do not use it. Is there anything I can do to remedy this? I clean out Temp Int Files weekly, but never delete anything like this. Computer has TONS of free space so not overloaded. I have my original computer disks, but am unsure I would do correctly (nervous I'll really mess it up). Any suggestions??? Thanks! (PS what does the guided and enhanced mean?)