OS: Winows XP Pro SP3
Software: Outlook 2007 / Outlook 2002
We are having a problem opening tasks in Outlook. We just started using Outlook as our task management software and not being able to open task requests is causing us lots of problems.
We recently upgraded half of our office to using outlook 2007 and the other half is still using outlook 2002 (came with office XP).
We do not have an exchange server and are using pop3 mail to send the task requests.
Tasks in general worked fine, but it seemed that random employees could not open task requests that they had received in their inbox. My first thought was that there was a version compatibility problem between 2002 and 2007. This however is not the case. If one of our employees sends a task request to another employee they can open it no matter their version with no problems.
The problem presents itself when they have a task that goes from employee A to employee B and then employee B reassigns that task to employee C. The third person in the chain is out of luck. We thought this was random but after much testing we found a pattern. If employee B is running Outlook 2007, employee C will not be able to open it.
I've tested this in every configuration possible.
Employee A | Employee B | Employee C | Successfully opens
A) 2007 > B) 2002 Pass
A) 2002 > B) 2007 Pass
A) 2002 > B) 2002 > C) 2002 Pass
A) 2002 > B) 2002 > C) 2007 Pass
A) 2007 > B) 2002 > C) 2002 Pass
A) 2007 > B) 2002 > C) 2007 Pass
A) 2002 > B) 2007 > C) 2002 Fail
A) 2002 > B) 2007 > C) 2007 Fail
A) 2007 > B) 2007 > C) 2002 Fail
A) 2007 > B) 2007 > C) 2007 Fail
I find it odd that a task sent from 07 to 07 and forwarded on to a 3rd person running 07 would fail but it does.
I've found posts about problems with hot fixes but none of those seem to help. I've also cleared the forms cache but had no luck. I've also installed office 2007 sp2 and this did not help. I've tried disableing antivirus email scanning as I thought it might be stripping out the attachment that makes the task request work but again it did not help.
Any ideas on this would be great. Thank you for taking the time on such a long read.