Member Avatar for Graphix

Hello everybody,

I am currently having a problem with my Packard Bell computer that has XP Home Edition (SP2). I was starting live messenger when it could not connect and gave a windows error screen. Then I decided to restart the computer, but now I can't start it due to the fact it only shows the blue screen of death when I boot it.

I tried booting the computer in safety mode and error-search mode, but the blue screen of death kept appearing when you see the black screen with the windows logo and loading bar.

The following error is shown on the blue screen of death:

*** STOP: 0x0000007E (0xC0000005, 0xF71A0A44, 0xF78D5BF0, 0xF78D58EC)
*** vxure.sys - Address F71A0A44 base at F7129000, Date Stamp 4bbdb64e

Does anyone know how to solve this? I have not installed any extra programs before I booted, nor did I add new hardware.

I looked at the windows help center, but nothing there matched my problem, if I am mistaken please correct me: http://support.microsoft.com/kb/330182/nl

~G

Edited by Graphix because: n/a
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Short diagnosis and context: a named kernel driver on a STOP screen (vxure.sys) together with bugcheck codes like 0x0000007E and later 0x000000C5 usually points to a kernel-mode driver or memory corruption issue rather than a plain user program. 0x7E is raised for an unhandled system-thread exception; 0xC5 means DRIVER_CORRUPTED_EXPOOL (invalid memory access at high IRQL). These codes are strong leads for a faulty or corrupted driver, or for failing RAM/disk. (learn.microsoft.com)

Practical recovery steps to try before a full reinstall (use an XP CD and Recovery Console): run a disk check, then remove or rename the suspect driver so Windows can boot with a fallback driver. Example Recovery Console commands:

chkdsk /r
cd \windows\system32\drivers
attrib -r -s -h vxure.sys
ren vxure.sys vxure.sys.bad
exit

Detailed Recovery Console procedures (including how to expand/copy original drivers from the CD) are documented by Microsoft. (learn.microsoft.com)

Diagnose, don’t guess: if you can later boot a working system image, extract and inspect minidumps with a tool like BlueScreenView or use WinDbg to see which module and callstack faulted; then use Driver Verifier to stress suspected drivers (careful: it intentionally provokes crashes to reveal bad drivers). Those tools help identify whether vxure.sys itself is the culprit or a victim of another component. (bluescreenview.com)

Hardware checks and fallback: if symptoms are intermittent or you see file corruption, run a full memory test (MemTest86) and check HDD SMART/logs — bad RAM or disk can corrupt drivers and cause identical BSODs. If none of the above is possible or comfortable, a reinstall (as chose) is a practical last resort; firmware/BIOS toggles suggested by (reset BIOS, try default settings, toggle PnP/quick-boot) are also reasonable early steps. (memtest86.com)

Member Avatar for Graphix

When I disabled the option quick-boot in my BIOS, I got another different error code:

0x000000C5 (0x7F1CB3EC, 0x00000002, 0x0000001, 0x805515A1)

Any suggestions? I can't boot my computer in any mode, including safe mode, error-search mode etc.

~G

Member Avatar for biggeo65

Υοur laptop has a FN key , on keyboard's bottom left corner
usually, press it while boot to start a diagnostic test, if thiw
is an option.

Some laptops has the above option.

Also if you ENTER BIOS , and disabled the PLUG N' PLAY OS,
and let BIOS adress all the divices , maybe solve the problem.

When you get such messages, can be software
or and hardware related, and we can't have a clear answer.

Member Avatar for Graphix

As a last resort, I used my recovery CD's to reinstall windows XP. I was hoping for a better solution, but nothing in the help centre of microsoft was the solution. All my files are deleted but the problem is fixed, no more blue screens for me (I hope so....)!

It's a bit strange that I could not even boot the system in safe mode, the entire point of safe mode is to be able to use the computer when software and/or hardware are malfunctioning? Good job, Bill Gates!


~G

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