Member Avatar for kkpriya

Hai

I tried to view help.sap.com. and if I click any of the tabs in it, it has an option to select English or German. Whichever I click, a blank page opens. But at the end, the IE screen says "Done". I told some of my friends to open in their computer. They can do it and they see the contents. I am just getting mad for the past one week. I tried a lot of options in the Internet options. Nothing works!!!

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Dani AI

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This looks like a client-side rendering or add-on problem rather than a server problem: sees a blank page while friends can load help.sap.com and IE reports "Done". Since 's IEFix and reinstall of IE did not help, run a short set of isolating checks to find whether the browser, an add-on, or a local network/filter is stripping the content.

  • Check what IE actually received: right-click the page -> View Source (or press Ctrl+U). If the source is empty or only has a tiny stub, the content is being removed before IE renders. If the source contains HTML, the browser received the page but is failing to display it (rendering or stylesheet/script issue). Save the page (File -> Save As) and open the saved file in Notepad to inspect raw HTML.

  • Rule out add-ons and toolbars: start IE without add-ons (run iexplore.exe -extoff or use "Internet Explorer (No Add‑ons)" if present). If the page works there, disable toolbars/BHOs one at a time until the culprit is found.

  • Other quick tests: try a different browser (Firefox/Opera) on the same machine to confirm IE-specific behavior; clear Temporary Internet Files and cookies (Internet Options -> General); reset security zones to defaults (Internet Options -> Security -> Default Level); check Connections -> LAN Settings for an unwanted proxy; and check the hosts file at C:\Windows\system32\drivers\etc\hosts (back it up first).

  • If nothing helps, temporarily disable any local web-filtering/antivirus/firewall to test for interference, create a new Windows user and test there (isolates per-user settings), and consider collecting the View Source result and whether No‑Addons/other browser worked before doing deeper repairs (re-registering IE DLLs, SFC, or reinstalling IE). Make a system restore point or backup before registry/DLL changes.

Report whether View Source shows content and whether "No add-ons" or another browser displays the site — that narrows the cause quickly.

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Member Avatar for DMR

Is it just that one site? (It works for me, by the way.)

I don't know if this will help for a problem that specific, but try downloading and running the IEFix utility:

Member Avatar for kkpriya

Hi
Thanks. But it did not work. As I had mentioned, all of my friends are able to open. I have installed the recent IE. I do not know what to do? The address bar has the correct address dispalyed, but the page is empty.

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